Offer a Personalized Service Every Time.
77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience. The customer of today expects a service tailored to their needs. Return customers don’t want to go through the rigmarole of submitting the same information time after time.
Your virtual receptionists can assign key details to customer profiles and greet return callers with customized responses. Consumer service is built on trust – and that requires recognizing the unique needs of your customers time after time. With the AnswerConnect app, you can add information to customer accounts and develop custom scripts to give callers a personalized call experience every time.
Personalized service tailored to your industry provides a level of customer service that goes above the standard. It leaves the customer feeling important and valued.