I received a call from a client of ours earlier this week and the call went like this:
“Thank you for calling AnswerConnect.com, How can I help you”
“I just wanted to say thank you for being there for us,” the caller stated, “Your team has been a lifesaver for us!”
“Of course, that is what we are here for,” I replied, but I wasn’t yet clear why she was so thankful.
It turns out he caller was Kate Holt, Chief Operations Officer of Iospectra / International Medcom Inc., whose business designs and manufactures high quality radiation detection instruments and environmental monitoring systems. In light of the recent events in Japan with the Earthquake, Tsunami and subsequent nuclear plant issues, Iospectra / International Medcom has received an unexpected and unprecedented volume of calls. Our client said that they have a small office staff and would never have been able to function with all these calls bombarding them. With our services in place, we have been able to capture key information from callers and find out whether they are looking to buy immediate product or if they just have interest for future purchases to help this company prioritize the traffic.
It is not often that we get a chance to share stories like this, but it is great how our service is there for support even when it is not planned. A very large increase in phone traffic is something that you can not necessarily plan on, but taking this potentially negative situation and making it as positive as possible for this client really makes it worthwhile to do what we do.
If you are interested in radiation detection instruments and environmental monitoring systems, check out Iospectra / International Medcom on the web.