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Client Spotlight

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Client Spotlight: The Glass Guru

Before The Glass Guru, a failed dual-pane window meant one thing: a costly glass replacement. In 2004, their CEO and… Continue Reading →

Client Spotlight: Service Matters to Handyman Matters

Ever have one of those household problems you’re positive you can fix yourself but quickly realize you’re in over your… Continue Reading →

Praise from the Foundation of Human Understanding

We love getting positive feedback from our clients. So we were thrilled to get this email from Steve of the… Continue Reading →

How to Take Advantage of the Coupon Marketing Trend

Groupon.com and LivingSocial.com are very popular these days, and clones are popping up all over to cash in on the… Continue Reading →

Movers Opt for Live Answering After Hours

Shortly after Larry Segrest of Michigan based moving company, Two Men and a Truck, signed up for AnswerConnect’s after hours… Continue Reading →

Answering the Unexpected

I received a call from a client of ours earlier this week and the call went like this: “Thank you… Continue Reading →

Looking Local: Does virtual receptionist location matter?

As an Account Executive in the Sales department of AnswerConnect, I get the opportunity to talk with many business people… Continue Reading →

How The Bukowsky Law Firm covers clients 24/7

The Bukowsky Law Firm in Missouri specializes in criminal and traffic law. In each case, they carefully develop a strategy… Continue Reading →

Customer Service Annoyances To Avoid

Consumer Reports conducted a fascinating survey asking consumers what everyday issues irk them most.  Unsurprisingly, the top two most annoying items… Continue Reading →

Confessing Mistakes Wins Customer Loyalty

No company is perfect.  Although each of us wishes it were so, both people and organizations make mistakes. From corporate… Continue Reading →

4 Lessons from Four Seasons Success

Four Seasons hotel founder Isadore Sharp has written a book entitled “Four Seasons: The Story of a Business Philosophy” on… Continue Reading →