We believe in remote work. For many office jobs and knowledge work, it just doesn’t matter where you are. As we like to say, work is what you do, not where you do it.

Choosing remote work and cutting out as much commuting as possible is good for the planet. It also gives employees back the time they would have spent stuck in traffic.

Remote working also means people in rural communities and small towns can have access to jobs they’d otherwise have to move to a city to get. This fall, our client experience lead Mandy returned to a job she used to have in Boise, Idaho. This time, Mandy’s working from her new home on 22 acres of land about 15 miles outside Great Falls, Montana.


Montana answering service

2016 saw AnswerConnect expand to two new states—Florida and Montana. That means we’re now a Montana answering service! So far, our workforce in Montana is pretty small. In fact, her name is Mandy!

However, we’re actively recruiting in the Billings area, where access to fast Internet connections is relatively common. Technology like Internet access can be one of the challenges to hiring remote workers in less populated areas, but we’re working on it.


Mandy Returns to AnswerConnect

When Mandy moved from Idaho to Montana, she had to leave her job behind. We weren’t licensed to hire in Montana. But when that changed, Mandy rejoined the company. “I loved my job, love the company, love the people,” Mandy says. “I was sad to leave.”

We’re happy to welcome her back! With our remote work model, Mandy is able to lead her team of virtual receptionists from her home office, even though they all live and work in the other states where we currently hire: Oregon, Idaho, Utah, Texas, North Carolina, and Florida.

Having this distributed network of receptionists brings great benefits to our clients. It makes covering calls around the clock easier, because we have people in every time zone in the continental U.S. It also makes our system more resilient in the face of bad weather, power outages, or other unexpected events. If one community gets knocked offline, we have people spread far and wide to step in—over the Internet.