What’s the difference between a call center and a virtual call center?
Should you choose a physical office call center or a virtual call center to answer calls for your business (and what's the difference)?
Should you choose a physical office call center or a virtual call center to answer calls for your business (and what's the difference)?
Ever heard of Active Response and Custom Scripting? The answer is most likely no. Generating and capturing leads is a top priority for most businesses. Warm leads in particular have...
Learn what the voicemail paradox is all about. And, find out how to keep your customer service updated.
People want to be heard and understood. Being a good listener is key in customer service, here's how.
Did you know that 400 million calls to small businesses happen per day? Here's how to handle them.
Need lead capture tools? Here's how to make the most of your marketing leads.