{"id":12286,"date":"2024-07-02T13:18:29","date_gmt":"2024-07-02T13:18:29","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?post_type=entity&p=12286"},"modified":"2024-08-08T15:11:37","modified_gmt":"2024-08-08T15:11:37","slug":"answering-service","status":"publish","type":"entity","link":"https:\/\/www.answerconnect.com\/blog\/entity\/answering-service\/","title":{"rendered":"Answering Service"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n

Answering services, as known in the 1960s through the 1980s, earlier and slightly later, involved a business that specifically provided the service. Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise unattended phones of the subscribing businesses with a live operator. The live operator could take messages or relay information, doing so with greater human interactivity than a mechanical answering machine. Although undoubtedly more costly (the human service, the cost of setting up and paying the phone company for the OPX on a monthly basis), it had the advantage of being more ready to respond to the unique needs of after-hours callers. The answering service operators also had the option of calling the client and alerting them to particularly important calls.<\/p>","protected":false},"excerpt":{"rendered":"

Answering services, as known in the 1960s through the 1980s, earlier and slightly later, involved a business that specifically provided the service. 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