{"id":10070,"date":"2021-07-22T16:46:02","date_gmt":"2021-07-22T16:46:02","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=10070"},"modified":"2025-08-18T13:39:35","modified_gmt":"2025-08-18T13:39:35","slug":"answerconnect-mobile-app-guide","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/answerconnect-services\/answerconnect-mobile-app-guide\/","title":{"rendered":"AnswerConnect&#8217;s mobile app: Your ultimate guide"},"content":{"rendered":"\n<p>We&#8217;re renowned for our ability to make our customer&#8217;s lives easier. In fact we&#8217;e been <a href=\"https:\/\/www.answerconnect.com\/blog\/news\/best-answering-service-2023-forbes\/\">voted by Forbes as the US&#8217; best answering service<\/a> (3 years in a row!). Every AnswerConnect account comes with the AnswerConnect mobile app. With the mobile app, you can stay connected to your office, customers, and team while on the go.<\/p>\n\n\n\n<p>&#8220;We&#8217;re proud of the capabilities of how our services, our app and our ethos help small businesses thrive. We like to give our customers the means to scale and do so sustainably and consistently. With our app, you have everything you need at your fingertips to grow and develop your business&#8221; &#8211; <a href=\"https:\/\/www.answerconnect.com\/blog\/news\/natalie-ruiz-know-women-100\/\">Natalie Ruiz, AnswerConnect CEO<\/a><\/p>\n\n\n\n<p><strong>With the AnswerConnect mobile app you can:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View your latest messages and follow up by call or text using your business phone number.<\/li>\n\n\n\n<li>Manage your AnswerConnect account; view and update your plan and contact details.<\/li>\n\n\n\n<li>Change your availability. In a meeting or on vacation? Just update your profile to show you\u2019re unavailable to take calls. We\u2019ll ensure your calls reach the right person.<\/li>\n\n\n\n<li>Chat directly with your team.<\/li>\n\n\n\n<li>Contact our support team and give feedback on messages to improve your customers\u2019 answering experience.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Man-waiting-impatiently-on-hold-on-call-answerconnect.jpg\" alt=\"a man looking into his phone and trying to figure out something\" class=\"wp-image-10071\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Man-waiting-impatiently-on-hold-on-call-answerconnect.jpg 1024w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Man-waiting-impatiently-on-hold-on-call-answerconnect-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Man-waiting-impatiently-on-hold-on-call-answerconnect-768x512.jpg 768w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Man-waiting-impatiently-on-hold-on-call-answerconnect-150x100.jpg 150w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Let\u2019s take an in-depth look at the mobile app features.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Inbox<\/strong><\/h2>\n\n\n\n<p>The Inbox tab contains every interaction between your callers and your live virtual receptionists. <\/p>\n\n\n\n<p><strong>From the Inbox, you can:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View your messages, set reminders, and add notes to help your team follow up on urgent calls.<\/li>\n\n\n\n<li>Listen to recordings of phone calls between your virtual receptionists and callers.<\/li>\n\n\n\n<li>Forward interactions to your team via email or text.<\/li>\n\n\n\n<li>Call and text customers from the business phone number attached to your account.<\/li>\n\n\n\n<li>Give feedback on calls handled by your live virtual receptionists<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add notes<\/strong><\/h3>\n\n\n\n<p>Add quick notes to messages to help your team respond and give context to return callers. Tag people to direct messages to key people.<\/p>\n\n\n\n<p><strong>To tag people on your team:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the message to which you want to add a note&nbsp;<\/li>\n\n\n\n<li>Go to notes and hit the @ button<\/li>\n\n\n\n<li>Type the name of the person you want to tag<\/li>\n\n\n\n<li>Hit <strong>Send<\/strong> icon<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-note.png\" alt=\"add notes and tag people on the answerconnect app\" class=\"wp-image-10072\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-note.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-note-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-note-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Give feedback<\/strong><\/h3>\n\n\n\n<p><strong>To send feedback on calls:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Choose the call message.&nbsp;<\/li>\n\n\n\n<li>Tap <strong>More<\/strong> <\/li>\n\n\n\n<li>Select <strong>Give feedback<\/strong><\/li>\n\n\n\n<li>Choose if the feedback is positive or negative by selecting the appropriate icon<\/li>\n\n\n\n<li>Type your feedback in the textbox<\/li>\n\n\n\n<li>Hit <strong>Enter<\/strong> to send feedback to the service team<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-feedback.png\" alt=\"Give feedback through the answerconnect app\" class=\"wp-image-10073\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-feedback.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-feedback-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Add-feedback-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call and text&nbsp;<\/strong><\/h3>\n\n\n\n<p>Call and text customers directly through the app, using your business phone number.<\/p>\n\n\n\n<p><strong>To call a customer or teammate:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>When a caller leaves a message, you receive an instant notification through the AnswerConnect mobile app.<\/li>\n\n\n\n<li>Simply open the message and select the call button. The call will be made from your business phone number.<\/li>\n\n\n\n<li>If you haven\u2019t activated a business phone number on your account, the call will be made from your carrier number.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text.png\" alt=\"call and text through the answerconnect app\" class=\"wp-image-10074\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">To text\/SMS a prospect:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>As soon as one of your callers leaves a message, you will be notified instantly through your AnswerConnect mobile app.<\/li>\n\n\n\n<li>Simply open the message and select the text button. This will open a text message thread with your customer. The SMS will be sent from your assigned business phone number.<\/li>\n\n\n\n<li>If you do not have a business phone number, your standard text messaging will open and the text will be sent from your carrier number.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/text-prospect.png\" alt=\"Text a prospect through the answerconnect app\" class=\"wp-image-10075\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/text-prospect.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/text-prospect-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/text-prospect-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Personalize your service<\/strong><\/h3>\n\n\n\n<p>Keep your live virtual receptionists up-to-date and give return callers a personalized response. By verifying a caller\u2019s contact details, your live receptionists can quickly confirm who they are speaking with and the context of the call.<\/p>\n\n\n\n<p><strong>To verify contacts:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>When viewing a message from a known customer, go to the saved message.<\/li>\n\n\n\n<li>Hit the <strong>Verify<\/strong> button next to the caller\u2019s name.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Verify-contact.png\" alt=\"Verify contacts and personalize your service through the answerconnect app\" class=\"wp-image-10076\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Verify-contact.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Verify-contact-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Verify-contact-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Listen to call recordings<\/strong><\/h3>\n\n\n\n<p>Hear how your live receptionists are responding to calls and adapt scripts based on real caller conversations.<\/p>\n\n\n\n<p>You can enable call recording through your AnswerConnect or by contacting your Client Account Manager. Once call recording is enabled, you can access recordings when viewing a message within the app.&nbsp;<\/p>\n\n\n\n<p><strong>To review recordings of calls:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the message you want to review.<\/li>\n\n\n\n<li>Go to <strong>Call Recording<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Play<\/strong> to hear the message.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-Recordings.png\" alt=\"Listen to call recordings through the answerconnect app\" class=\"wp-image-10077\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-Recordings.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-Recordings-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-Recordings-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Keep everyone in the loop<\/strong><\/h3>\n\n\n\n<p>Update your status to show when you\u2019re free and when you\u2019re unavailable to take calls.&nbsp;<\/p>\n\n\n\n<p><strong>To update your Status:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Hit the upward arrow to choose your status.<\/li>\n\n\n\n<li>Choose from:\n<ul class=\"wp-block-list\">\n<li>Available<\/li>\n\n\n\n<li>In a meeting<\/li>\n\n\n\n<li>At lunch<\/li>\n\n\n\n<li>Vacation<\/li>\n\n\n\n<li>Custom<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>To select <strong>Vacation<\/strong>, you\u2019ll be asked to specify the duration. Select from:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>ellipsis<\/strong> next to <strong>Vacation<\/strong><\/li>\n\n\n\n<li>Select the length of time you will be unavailable:\n<ul class=\"wp-block-list\">\n<li>1 Day<\/li>\n\n\n\n<li>2 Days<\/li>\n\n\n\n<li>Week<\/li>\n\n\n\n<li>Custom Vacation<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>3.<\/strong> Hit <strong>Done<\/strong><\/p>\n\n\n\n<p>To select a <strong>Custom<\/strong> status, you\u2019ll be asked to specify the duration. Select from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Until further notice<\/li>\n\n\n\n<li>For one hour<\/li>\n\n\n\n<li>For two hours<\/li>\n\n\n\n<li>Set your own custom time<\/li>\n<\/ul>\n\n\n\n<p><strong>Did you know?: You can double-tap your status to switch between available and unavailable.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Keep-everyone-in-the-loop.png\" alt=\"\" class=\"wp-image-10078\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Keep-everyone-in-the-loop.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Keep-everyone-in-the-loop-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Keep-everyone-in-the-loop-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Connect<\/strong><\/h2>\n\n\n\n<p>The Connect tab lists all your one-to-one messages with contacts. Send clients a text message directly through the app using your business phone number.<\/p>\n\n\n\n<p><strong>To send a text to a client:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Hit the <strong>Plus<\/strong> button at the top right<\/li>\n\n\n\n<li>Select <strong>New SMS<\/strong><\/li>\n\n\n\n<li>Add a new number<\/li>\n<\/ol>\n\n\n\n<p>or<\/p>\n\n\n\n<p>Click the <strong>Plus<\/strong> button to select from your contact list<\/p>\n\n\n\n<p><strong>4.<\/strong> Type your message and hit <strong>Send<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>One-to-One Direct Messaging<\/strong><\/h3>\n\n\n\n<p>Give your team access to an instant messaging channel and enhance communication with direct 1:1 messaging.<\/p>\n\n\n\n<p><strong>Search your contacts:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Hit the <strong>Plus <\/strong>in the top right corner.<\/li>\n\n\n\n<li>Select from your list of teammates or type the name of people you want to add in the <strong>Search Bar<\/strong> and select their name from the dropdown list.<\/li>\n<\/ol>\n\n\n\n<p>Don\u2019t see your contact in the dropdown list? You can only connect with other people from your organization who have access to the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/One-to-One-Direct-Messaging.png\" alt=\"\" class=\"wp-image-10079\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/One-to-One-Direct-Messaging.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/One-to-One-Direct-Messaging-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/One-to-One-Direct-Messaging-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Group Chat<\/strong><\/h3>\n\n\n\n<p>Create custom group chats with team members for ongoing projects. Add and remove team members and manage teams, departments, and even individual projects through one channel.<\/p>\n\n\n\n<p><strong>To create a new Group, simply:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Hit the <strong>Plus<\/strong> in the top right corner<\/li>\n\n\n\n<li>Select <strong>Create New Group<\/strong><\/li>\n\n\n\n<li>Enter the <strong>Group Name<\/strong><\/li>\n\n\n\n<li>Select from your list of team members<\/li>\n<\/ol>\n\n\n\n<p>or&nbsp;<\/p>\n\n\n\n<p>Type the name of people you want to add&nbsp;<\/p>\n\n\n\n<p><strong>5.<\/strong> Select their name from the dropdown list.<\/p>\n\n\n\n<p><strong>Did you know?: You can add other people to the Group after creation.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Group-Chat.png\" alt=\"\" class=\"wp-image-10080\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Group-Chat.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Group-Chat-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Group-Chat-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>File management made easy<\/strong><\/h3>\n\n\n\n<p>Send and receive file attachments directly through chats to centralize your resources. Just hit the paper clip to add local files from your computer, or share links directly through the chat.<\/p>\n\n\n\n<p><strong>To attach a file in a chat:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Chat<\/strong> on which you want to send the file<\/li>\n\n\n\n<li>Hit the <strong>paperclip icon<\/strong> beneath the text area<\/li>\n\n\n\n<li>Choose the file you wish to add<\/li>\n\n\n\n<li>Hit <strong>Enter<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/File-attachment.png\" alt=\"\" class=\"wp-image-10081\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/File-attachment.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/File-attachment-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/File-attachment-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Calls<\/strong><\/h2>\n\n\n\n<p>Use the <strong>Phone<\/strong> tab to contact customers and colleagues on the go.<\/p>\n\n\n\n<p><strong>Verify your business number<\/strong><\/p>\n\n\n\n<p>To use the phone feature in your AnswerConnect app, you must verify your phone number.<\/p>\n\n\n\n<p>1. Log in to the mobile app. You will then be prompted to verify your phone number.<\/p>\n\n\n\n<p>2. After entering your mobile phone number, you will receive a text message verification code.<\/p>\n\n\n\n<p>3. Enter the verification code. The phone feature is now enabled.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Instant contact<\/strong><\/h3>\n\n\n\n<p>To call customers directly through the <strong>Calls<\/strong> tab, you must have a business phone number connected to your account. You can request a number directly through the app. Once a number has been assigned you, there are two ways to call via the calls tab:<\/p>\n\n\n\n<p>Use the dial pad and input any number. Your call will be made directly from your assigned business number.<\/p>\n\n\n\n<p>Or<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Call a customer from your contacts list. Simply select contacts and choose a customer profile to load.&nbsp;<\/li>\n\n\n\n<li>From their profile, you can click the call button to make a direct call from your business phone number.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-1.png\" alt=\"\" class=\"wp-image-10086\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-1.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-1-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Call-and-text-1-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add New Contacts<\/strong><\/h3>\n\n\n\n<p><strong>To add a new contact from your team:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>Contacts<\/strong> from your <strong>Phone<\/strong> tab<\/li>\n\n\n\n<li>Select <strong>New Contact<\/strong><\/li>\n\n\n\n<li>Enter the contact\u2019s details<\/li>\n\n\n\n<li>Hit <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>Did you know?: You can still call from a personal number even if you have a business number. Long press the number you want to call. You\u2019ll be prompted to choose the number (Business number or Carrier) from which you wish to dial.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Get a Business phone number<\/strong><\/h3>\n\n\n\n<p>A Business phone number is a unique phone number provided by AnswerConnect, through which all calls to your virtual receptionists will be directed.<\/p>\n\n\n\n<p>When you first sign up to AnswerConnect, all calls will be directed through your specified business number. To request a new Business ID:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Calls<\/li>\n\n\n\n<li>Click Request Early access<\/li>\n\n\n\n<li>This will trigger a request to your client account rep.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Your Client Account Manager will get in touch with you to confirm the area code you require.<\/p>\n\n\n\n<p>Once confirmed, your Client Account Manager will assign the number to you and notify you.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log out and log in to your app.<\/li>\n\n\n\n<li>On login, you will be prompted to verify your password. Enter your mobile number.<\/li>\n\n\n\n<li>Submit the one-time password.<\/li>\n<\/ol>\n\n\n\n<p>The business line will be activated and you can start making place calls from your mobile app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>More<\/strong><\/h2>\n\n\n\n<p>Customize your AnswerConnect app to suit you. Edit your account details and tailor your profile to keep everyone in the loop.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>My profile<\/strong><\/h3>\n\n\n\n<p>From here you can see your contact details, position and contact details.<\/p>\n\n\n\n<p><strong>To update your working hours:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>My Profile<\/strong><\/li>\n\n\n\n<li>Hit <strong>Working Hours<\/strong><\/li>\n\n\n\n<li>Click <strong>Edit<\/strong> working hours<\/li>\n\n\n\n<li>Choose which days of the week you\u2019re available and edit your start and end times.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"414\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Working-Hours.png\" alt=\"\" class=\"wp-image-10087\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Working-Hours.png 210w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Working-Hours-152x300.png 152w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Working-Hours-150x296.png 150w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>My Directory<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>My Teams<\/strong><\/h4>\n\n\n\n<p>See all the Teams you are a part of. Click on a team name to see who\u2019s in that Team.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Contacts<\/strong><\/h4>\n\n\n\n<p>See all the phone numbers and saved contacts in your account.<\/p>\n\n\n\n<p>To read more about a contact, click the information button next to the contact. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/I-information-symbol-150x150-1.jpg\" alt=\"\" class=\"wp-image-10088\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/I-information-symbol-150x150-1.jpg 150w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/I-information-symbol-150x150-1-96x96.jpg 96w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Company Details<\/strong><\/h3>\n\n\n\n<p>See your working days and hours.<\/p>\n\n\n\n<p><strong>To update your working days or hours:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the pencil at the top right.<\/li>\n\n\n\n<li>Select open 24\/7<\/li>\n<\/ol>\n\n\n\n<p>or<\/p>\n\n\n\n<p><strong>3.<\/strong> Choose the days of the week you\u2019re available and edit your start and end times.<\/p>\n\n\n\n<p><strong>4.<\/strong> Select your start and end hours by clicking the <strong>From<\/strong> and <strong>To<\/strong> times or add your own custom hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Settings<\/strong><\/h2>\n\n\n\n<p>Update your notification settings, view terms and conditions, and log out of the app.<\/p>\n\n\n\n<p><strong>To update your notification settings:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Notification<\/strong><\/li>\n\n\n\n<li>Select from\n<ul class=\"wp-block-list\">\n<li><strong>All:<\/strong> Receive all notifications<\/li>\n\n\n\n<li><strong>Focus Mode:<\/strong> Only be notified when you\u2019re directly messaged or tagged in a message<\/li>\n\n\n\n<li><strong>None:<\/strong> Stop all notifications through your app<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"414\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Settings-notification.png\" alt=\"\" class=\"wp-image-10089\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Settings-notification.png 210w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Settings-notification-152x300.png 152w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Settings-notification-150x296.png 150w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Manage contacts<\/strong><\/h3>\n\n\n\n<p>Add new callers, manage existing contacts, and verify contacts to help your live receptionists identify return callers.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>Manage Contacts<\/strong><\/li>\n\n\n\n<li>Select <strong>New Contact<\/strong><\/li>\n\n\n\n<li>Enter their details&nbsp;<\/li>\n\n\n\n<li>Hit <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"415\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Contacts.png\" alt=\"\" class=\"wp-image-10090\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Contacts.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Contacts-153x300.png 153w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Contacts-150x295.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Manage team<\/strong><\/h2>\n\n\n\n<p>Add new callers, manage existing contacts, and verify contacts to help your live receptionists identify return callers.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>Manage Team<\/strong><\/li>\n\n\n\n<li>Select <strong>New Contact<\/strong><\/li>\n\n\n\n<li>Enter their details&nbsp;<\/li>\n\n\n\n<li>Hit <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>Did you know?: Looking to get some focused time? You can configure your notification preferences to control how and when you receive updates.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"414\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Team.png\" alt=\"\" class=\"wp-image-10091\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Team.png 210w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Team-152x300.png 152w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Manage-Team-150x296.png 150w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Help and Support<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Send feedback<\/strong><\/h3>\n\n\n\n<p>Give feedback on the app and any aspects of the service to continually improve your service.<\/p>\n\n\n\n<p><strong>To give feedback:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Help and Support<\/strong><\/li>\n\n\n\n<li>Hit <strong>Send Feedback<\/strong><\/li>\n\n\n\n<li>Write your comment(s) and hit <strong>Send<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"416\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Feedback-2.png\" alt=\"\" class=\"wp-image-10092\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Feedback-2.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Feedback-2-152x300.png 152w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Feedback-2-150x296.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Report a problem<\/strong><\/h3>\n\n\n\n<p>Experiencing an issue? Report a problem directly to our support team.<\/p>\n\n\n\n<p><strong>To report a problem:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Help and Support<\/strong><\/li>\n\n\n\n<li>Hit <strong>Send Feedback<\/strong><\/li>\n\n\n\n<li>Choose<strong> Problem<\/strong> and type your feedback in the text box.<\/li>\n\n\n\n<li>Hit <strong>Send<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"211\" height=\"416\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Problem.png\" alt=\"\" class=\"wp-image-10093\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Problem.png 211w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Problem-152x300.png 152w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2021\/07\/Problem-150x296.png 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Secure<\/strong><\/h2>\n\n\n\n<p>The AnswerConnect app is dedicated to keeping your customers\u2019 information safe and secure.&nbsp;<\/p>\n\n\n\n<p>Nobody outside of your organization can access your information. The mobile app comes with several security features to protect your confidential information.<\/p>\n\n\n\n<p><strong>Peer-to-peer encryption<\/strong>: All your chats are encrypted, so all your interactions stay secure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Make the most of your mobile app<\/strong><\/h2>\n\n\n\n<p>Now you have access to your account, anywhere. With the AnswerConnect mobile app, you can manage all your communications from one place. That means more time to focus on your customers and more freedom to grow your business.<\/p>\n\n\n\n<p>Ready to get started? Download the AnswerConnect mobile app for your Android or iOS smartphone.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/apps.apple.com\/us\/app\/answerconnect\/id1324013996\">Mobile iOS<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.answerconnect.mobile&amp;hl=en&amp;gl=US\">Android<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the AnswerConnect mobile app, you can manage all your communications from one place. 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