{"id":13776,"date":"2025-07-30T14:46:43","date_gmt":"2025-07-30T14:46:43","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=13776"},"modified":"2025-11-27T10:04:41","modified_gmt":"2025-11-27T10:04:41","slug":"client-spotlight-visiting-angels","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/client-stories\/client-spotlight-visiting-angels\/","title":{"rendered":"How Dave from Visiting Angels found peace of mind with AnswerConnect"},"content":{"rendered":"\n

Meet Dave Pyser<\/h2>\n\n\n\n

As Chief Visionary Officer of Visiting Angels Pikesville, Owings Mills, Dave Pyser leads with compassion and a clear mission. He\u2019s dedicated to ensuring the business operates at its best – for clients, employees, and every caller, 24\/7.<\/p>\n\n\n\n

Recently celebrating his 20th year as a franchise owner, Dave reflects on his career with pride and gratitude, and he\u2019s not slowing down any time soon.<\/p>\n\n\n\n

When asked what he loves most about his work, Dave replies simply:<\/p>\n\n\n\n

\u201cWell, it\u2019s taking care of the care recipients.\u201d<\/em><\/p>\n\n\n\n

A sentiment that speaks volumes, and echoes why many choose this line of work: to help people.<\/p>\n\n\n\n

About Visiting Angels<\/h2>\n\n\n\n

Visiting Angels<\/a> is one of the world\u2019s leading home care franchise brands, with over 800 franchisees across five countries. The organization supports more than 15,000 clients and employs nearly 16,000 caregivers worldwide.<\/p>\n\n\n\n

Dave\u2019s franchise, Visiting Angels of Pikesville<\/a>, Owings Mills, serves Baltimore County, Baltimore City, and parts of Carroll County. Each day, the team supports families in need of urgent, reliable care, often in high-stress, time-sensitive situations.<\/p>\n\n\n\n

\u201cWhen families call us, we’re kind of in crisis management,\u201d <\/em>Dave explains. \u201cThey need help, they don’t know how to do it, and we basically go in and tell them what they may need and have staff available to take care of their families as quickly as possible.\u201d<\/em><\/p>\n\n\n\n

Being available around the clock isn\u2019t just a business model – it\u2019s a promise.<\/p>\n\n\n\n

The Challenge: Always on call<\/h2>\n\n\n\n

Reliable communication is critical for Dave\u2019s business. But before partnering with AnswerConnect, he found himself constantly tethered to the phone, responding to calls at all hours, whether they were emergencies or not.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Many of the after-hours calls weren\u2019t urgent; they were staff messages or general inquiries. But Dave had no way of knowing in advance.<\/p>\n\n\n\n

\u201cI always had to answer the phone because I never knew who it was, or I had to listen to the voicemail. And then, if it was an emergency, call the people back. So I was constantly being woken up.\u201d<\/em><\/p>\n\n\n\n

Constantly being \u201con\u201d takes a toll. Without clear filters in place, the demands of the job began to wear on him.<\/p>\n\n\n\n

Enter AnswerConnect<\/h2>\n\n\n\n

Dave first heard about AnswerConnect through two fellow Visiting Angels franchisees who highly recommended the service.<\/p>\n\n\n\n

\u201cWhen you hear good things from colleagues, that’s a really good sign that the services that they’re using are very powerful, efficient, and affordable.\u201d<\/em><\/p>\n\n\n\n

In the care industry, Dave believes it\u2019s crucial that callers hear a real human voice, not a recording, and definitely not AI.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

With AnswerConnect, emergency calls are handled swiftly and compassionately, while non-urgent calls are logged and filtered so Dave and his team can respond appropriately.<\/p>\n\n\n\n

\u201cAnswerConnect can also screen all the incoming calls that come in after-hours or on the weekends. So I can just check the messages and see who I need to call back and who I don’t, but I don’t need to do it immediately because if there’s an emergency call, then they’re trained to push that call through.\u201d<\/em><\/p>\n\n\n\n

This shift meant Dave could finally step back from answering every single call.<\/p>\n\n\n\n

\u201cIf it’s a caregiver telling me in like three weeks she has a dentist appointment, I don’t have to drop what I’m doing and call her right back.\u201d<\/em><\/p>\n\n\n\n

Why the App makes all the difference<\/h2>\n\n\n\n

One of Dave\u2019s favorite features? The AnswerConnect app.<\/p>\n\n\n\n

He can access it from his phone or desktop, review caller messages in real time, and easily prioritize who to call back. With the contact details and call history all in one place, it\u2019s made follow-ups more efficient.<\/p>\n\n\n\n

\u201cWe have a documentation of all the calls that come in, all the names and numbers. And so it’s very easy the following morning just to go through that list and see, okay, who do I need to call first and prioritize those calls.\u201d<\/em><\/p>\n\n\n\n

It\u2019s a small change that\u2019s made a big impact on how Dave manages his time.<\/p>\n\n\n\n

His advice to others considering AnswerConnect<\/h2>\n\n\n\n

When asked what he\u2019d say to someone thinking about signing up, Dave doesn\u2019t hesitate:<\/p>\n\n\n\n

\u201cDo it immediately.\u201d<\/em><\/p>\n\n\n\n

The biggest win for Dave? Time. More time to decompress, unplug, and focus on what matters most.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Now, with a professional, live receptionist answering calls around the clock, Dave can finally breathe easy. Emergencies are routed to the on-call team. Everything else? He handles it when he\u2019s ready.<\/p>\n\n\n\n

\u201c24\/7, there’s a live voice answering the phone. To me, that shows professionalism.\u201d<\/em><\/p>\n\n\n\n

Dave\u2019s story is a powerful reminder that in care businesses, it\u2019s not just about being available – it\u2019s about being available in the right way.<\/p>\n\n\n\n

Follow in Dave\u2019s footsteps<\/h2>\n\n\n\n

Whether you\u2019re looking for more time to unwind or simply want extra support to ensure every call is answered with care, you\u2019re in the right place.<\/p>\n\n\n\n

At AnswerConnect, we\u2019re dedicated to supporting you and your callers 24\/7. Our team of live receptionists is here to help, day and night. <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

We sat down with Dave Pyser from Visiting Angels of Pikesville to learn about his experience with AnswerConnect. <\/p>\n","protected":false},"author":19,"featured_media":13784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[21],"tags":[323,35,420,60,419],"wl_entity_type":[273],"class_list":["post-13776","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-stories","tag-24-7-answering-service","tag-client-spotlight","tag-home-care-franchise","tag-virtual-receptionist","tag-visiting-angels","wl_entity_type-article"],"yoast_head":"\nFranchisee story: Saving time with AnswerConnect<\/title>\n<meta name=\"description\" content=\"Discover how Dave from Visiting Angels reclaimed his time and improved after-hours support with AnswerConnect\u2019s live 24\/7 receptionists.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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