{"id":14108,"date":"2025-10-03T13:47:57","date_gmt":"2025-10-03T13:47:57","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=14108"},"modified":"2025-10-03T13:56:09","modified_gmt":"2025-10-03T13:56:09","slug":"wayne-dalton-customer-service-with-answerconnect","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/client-stories\/wayne-dalton-customer-service-with-answerconnect\/","title":{"rendered":"Wayne Dalton\u2019s 5-star service, powered by AnswerConnect"},"content":{"rendered":"\n<p>My name\u2019s <strong>Mike Fox<\/strong>, and I\u2019m the Regional Manager for Wayne Dalton. I cover five dealerships in Charlotte, Raleigh, Cincinnati, and Houston. I\u2019ve been with AnswerConnect for about <strong>4.5 years<\/strong>, and they\u2019ve become a huge part of how we serve our customers.<\/p>\n\n\n\n<p>At Wayne Dalton, we pride ourselves on being <strong>customer-centric<\/strong>. I love working with people, building relationships, and solving problems; it\u2019s kind of my superpower. But before AnswerConnect, that was a lot harder to pull off.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The problem with voicemail<\/strong><\/h3>\n\n\n\n<p>Back then, we were relying on voicemail. I\u2019d walk into the office every morning with a stack of missed calls and messages. The problem? By the time I got back to people, it was often <strong>too late<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Leads had hung up and gone elsewhere.<\/li>\n\n\n\n<li>Customers were frustrated.<\/li>\n\n\n\n<li>And honestly, we were missing out on both <strong>revenue<\/strong> and the <strong>5-star experience<\/strong> we\u2019re known for.<\/li>\n<\/ul>\n\n\n\n<p>It didn\u2019t sit right with me. I knew we could do better.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why I turned to AnswerConnect<\/strong><\/h3>\n\n\n\n<p>One of our Wayne Dalton dealerships in San Diego had already started using AnswerConnect and the feedback was glowing. I figured, why not give it a try?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A live voice every time<\/strong><\/h3>\n\n\n\n<p>The best part? With AnswerConnect, there\u2019s always a <strong>real, live person<\/strong> answering our phones. Customers don\u2019t get sent to voicemail anymore. Whether it\u2019s during business hours or after, someone is always there.<\/p>\n\n\n\n<p>And that\u2019s critical because, let\u2019s be honest, garage doors don\u2019t break between 9 and 4. They break at 6 p.m. when people get home from work or 9 p.m. after the kids\u2019 football practice. Now, instead of missing those calls, we\u2019re able to <strong>show up for the customer when they need us most<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Handling complaints with empathy<\/strong><\/h3>\n\n\n\n<p>Another thing I\u2019ve loved is how AnswerConnect handles tough situations. When a customer has a complaint, their receptionists show real <strong>empathy<\/strong> and professionalism. They listen, they care, and they know when to loop me in.<\/p>\n\n\n\n<p>That balance means problems get solved quickly, customers feel heard, and we keep those valuable relationships intact. Without that, we\u2019d risk losing them.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/03\/women-wearing-a-headset-and-talking-to-a-customer-1024x683.jpg\" alt=\"women wearing a headset and talking to a customer\" class=\"wp-image-13493\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/03\/women-wearing-a-headset-and-talking-to-a-customer-1024x683.jpg 1024w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/03\/women-wearing-a-headset-and-talking-to-a-customer-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/03\/women-wearing-a-headset-and-talking-to-a-customer-768x512.jpg 768w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/03\/women-wearing-a-headset-and-talking-to-a-customer.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Peace of mind in emergencies<\/strong><\/h3>\n\n\n\n<p>Multiple times, the alarm has gone off overnight at one of our facilities. AnswerConnect called me right away, kept me informed, and even connected me with the police on site.<\/p>\n\n\n\n<p>That kind of <strong>real-time escalation<\/strong> gives me peace of mind. I know nothing will slip through the cracks, even if it happens at 2 a.m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Flexible, tailored support<\/strong><\/h3>\n\n\n\n<p>Another reason I\u2019ve stuck with AnswerConnect so long is their <strong>flexibility<\/strong>. We\u2019re not stuck with a one-size-fits-all plan. Each dealership gets a setup that works for their unique needs, and for the value we get, it\u2019s a no-brainer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What\u2019s next for us<\/strong><\/h3>\n\n\n\n<p>Our experience with AnswerConnect has been such a positive influence on our operations that we are working on further deepening our partnership. Next, we\u2019re exploring the possibilities of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add <strong>overflow call coverage during working hours<\/strong> so busy days don\u2019t mean missed opportunities.<\/li>\n\n\n\n<li>Use the <strong>on-call calendar<\/strong> so after-hours emergencies route directly to the right person.<\/li>\n\n\n\n<li>Explore <strong>appointment scheduling<\/strong> with Setmore to streamline how we book service.<\/li>\n\n\n\n<li>Set up <strong>multiple location login access<\/strong> to view all five dealerships from one dashboard.<\/li>\n<\/ul>\n\n\n\n<p>It&#8217;s all included in our package. The team is always available to help us explore ways to grow the business and improve our customer service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>My takeaway<\/strong><\/h3>\n\n\n\n<p>At the end of the day, AnswerConnect helps us deliver on what matters most: being there for our customers, every time. They\u2019ve become more than just a service, they\u2019re a <strong>partner<\/strong> in how we run our business.<\/p>\n\n\n\n<p>If you care about customer experience the way we do, AnswerConnect is the partner you want in your corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.answerconnect.com\/book-a-consultation\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"200\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/10\/Banner-wImage-1.png\" alt=\"\" class=\"wp-image-14124\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/10\/Banner-wImage-1.png 1024w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/10\/Banner-wImage-1-300x59.png 300w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/10\/Banner-wImage-1-768x150.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>See how Wayne Dalton delivers 5-star service with AnswerConnect\u2019s 24\/7 live answering. No voicemail &#8211; just real people handling calls anytime.<\/p>\n","protected":false},"author":29,"featured_media":14114,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[21],"tags":[445,446,448,447,92],"wl_entity_type":[273],"class_list":["post-14108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-stories","tag-answerconnect-case-study","tag-automotive-customer-service","tag-customer-experience-improvement","tag-dealership-operations","tag-live-call-answering","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wayne Dalton\u2019s 5-Star Service with 24\/7 Live Answering<\/title>\n<meta name=\"description\" content=\"See how Wayne Dalton delivers 5-star service with AnswerConnect\u2019s 24\/7 live answering. 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