{"id":14167,"date":"2025-11-10T10:48:22","date_gmt":"2025-11-10T10:48:22","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=14167"},"modified":"2025-12-15T13:09:15","modified_gmt":"2025-12-15T13:09:15","slug":"answerconnect-turtlehut-success","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/client-stories\/answerconnect-turtlehut-success\/","title":{"rendered":"How AnswerConnect helped Turtlehut stop wasting time on the phone"},"content":{"rendered":"\n<p><strong>Jim Mitte, CEO and Founder, Turtlehut Internet Marketing<\/strong><\/p>\n\n\n\n<p>As a growing digital marketing agency, every minute counts. When you\u2019re juggling client campaigns, sales calls, and daily operations, time spent managing the phones can quickly add up.&nbsp;<\/p>\n\n\n\n<p>We\u2019ve been doing internet marketing for over 15 years, working primarily in the multi-location and franchise space from our base in Detroit, Michigan. Like most founders, I\u2019ve worn just about every hat imaginable. Everything from chief coffee maker to strategist and business developer. What I love most about Turtlehut is helping small businesses grow. That\u2019s always been my passion, and I\u2019ve built a company that lets me live that passion every day.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Watch the full Turtlehut customer story<\/h2>\n\n\n\n<div style=\"position: relative; width: 100%; padding-bottom: 56.25%; height: 0; overflow: hidden;\">\n  <iframe \n    src=\"https:\/\/www.youtube.com\/embed\/-tSd0wGLGek\" \n    style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" \n    frameborder=\"0\" \n    allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" \n    allowfullscreen>\n  <\/iframe>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge: missed calls and wasted time<\/h2>\n\n\n\n<p>Before AnswerConnect, we had a full-time receptionist whose primary job was to sit at the front desk and handle incoming calls. But even then, calls often went unanswered.<\/p>\n\n\n\n<p>When that happened, they would be routed to the rest of the team, disrupting their work. Many of those calls weren\u2019t even useful: wrong numbers, telemarketers, or solicitation calls.<\/p>\n\n\n\n<p>We were spending time and money handling calls that didn\u2019t add value. It was frustrating. I realized something had to change when I was paying hundreds of dollars a month for a phone system nobody used, while calls were still being missed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The switch: a lightbulb moment<\/h2>\n\n\n\n<p>At that point, I had what I like to call a double epiphany. I could reallocate resources internally <em>and<\/em> get rid of a phone system that was a constant headache.<\/p>\n\n\n\n<p>When I spoke with Karen from AnswerConnect, she helped me understand how the service could evolve with our business. It wasn\u2019t just an answering service; it was a smarter, <a href=\"https:\/\/www.answerconnect.com\/blog\/answerconnect-services\/call-answering-service-cost\/\" target=\"_blank\" rel=\"noreferrer noopener\">more cost-effective<\/a> way to handle communication.<\/p>\n\n\n\n<p>The relationship with Karen and AnswerConnect&#8217;s <a href=\"https:\/\/www.answerconnect.com\/franchise\" target=\"_blank\" rel=\"noreferrer noopener\">strong reputation in the franchise space<\/a> made the choice simple. The service was also cost-effective, fully onshore, and staffed by American-first receptionists. I didn\u2019t like that our auto attendant made us sound impersonal. I wanted real people on the line.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The difference: every call handled, every minute saved<\/h2>\n\n\n\n<p>Now with AnswerConnect, <a href=\"https:\/\/www.answerconnect.com\/services\" target=\"_blank\" rel=\"noreferrer noopener\">things run smoothly<\/a>. They take all those junk calls, and honestly, I have no idea how they handle them because we never even see them.<\/p>\n\n\n\n<p>When a caller asks for me, my phone rings and a friendly voice says, \u201cHi Jim, this is Bob from your answering service. I have so and so for you. Would you like to take that call?\u201d<\/p>\n\n\n\n<p>If it\u2019s someone I\u2019m waiting for, I take the call. If not, I just ask them to leave a message. Within seconds, I have a clear summary in my inbox with who called and why.<\/p>\n\n\n\n<p>That small shift has been huge for us. It completely saves my time and makes far more efficient use of everyone\u2019s time across the organization.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/3.png\" alt=\"Quote\" class=\"wp-image-14174\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/3.png 1024w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/3-300x111.png 300w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/3-768x285.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The impact: better focus, better service<\/h2>\n\n\n\n<p>Since switching, the quality of our phone support has improved dramatically. Clients now reach a <a href=\"https:\/\/www.answerconnect.com\/pledge-people-not-bots\" target=\"_blank\" rel=\"noreferrer noopener\">real human being<\/a> right away, someone who can escalate the call when needed.<\/p>\n\n\n\n<p>Just as importantly, my team isn\u2019t being interrupted throughout the day. They know who\u2019s calling before they pick up, so they can prepare or delegate properly.<\/p>\n\n\n\n<p>Having that front-end layer of support means we\u2019re not scrambling to answer random calls or giving half-baked responses. We can focus on the work that really matters: strategy, clients, and growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/4.png\" alt=\"Quote \" class=\"wp-image-14173\" srcset=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/4.png 1024w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/4-300x111.png 300w, https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2025\/11\/4-768x285.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">My advice to other business owners<\/h2>\n\n\n\n<p>The business landscape has changed a lot since COVID. Calls still matter, but how you handle them matters more.<\/p>\n\n\n\n<p>We were wasting precious resources answering calls that weren\u2019t qualified or relevant. Now, every caller gets an instant <a href=\"https:\/\/www.answerconnect.com\/pledge-people-not-bots\" target=\"_blank\" rel=\"noreferrer noopener\">human response<\/a>, handled by someone professional, knowledgeable, and fluent.<\/p>\n\n\n\n<p>If your business depends on calls, having a real team ready to answer 24\/7 is essential. For us, AnswerConnect has become that team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Discover more<\/h2>\n\n\n\n<p>Visit <a href=\"https:\/\/www.turtlehut.com\" target=\"_blank\" rel=\"noreferrer noopener\">Turtlehut Internet Marketing<\/a> to explore their work. <a href=\"https:\/\/www.answerconnect.com\/book-a-consultation\" target=\"_blank\" rel=\"noreferrer noopener\">Contact AnswerConnect<\/a> to see how a human-led answering service can help your business save time, reduce costs, and focus on growth.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/www.answerconnect.com\/how-it-works\" target=\"_blank\" rel=\"noreferrer noopener\">Find out more<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how AnswerConnect helped Turtlehut Internet Marketing save time, cut costs, and focus on what matters most: supporting small businesses.<\/p>\n","protected":false},"author":30,"featured_media":13195,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[21],"tags":[455,302,457,454,456],"wl_entity_type":[273],"class_list":["post-14167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-stories","tag-answering-service-for-small-businesses","tag-business-productivity","tag-call-handling-solutions","tag-customer-success-story","tag-time-management-for-agencies","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How AnswerConnect helped Turtlehut stop wasting time on the phone<\/title>\n<meta name=\"description\" content=\"Discover how 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