{"id":5136,"date":"2012-10-22T09:25:18","date_gmt":"2012-10-22T09:25:18","guid":{"rendered":"http:\/\/www.answerconnect.com\/blog\/?p=5136"},"modified":"2023-10-27T08:49:20","modified_gmt":"2023-10-27T08:49:20","slug":"when-to-type-and-when-to-pick-up-the-phone","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/answerconnect-services\/when-to-type-and-when-to-pick-up-the-phone\/","title":{"rendered":"When to Type and When to Pick Up the Phone"},"content":{"rendered":"

\t\t\t\t\"chatAnswerConnect\u2019s 24\/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our employees work in the office, some work from home and some switch between the two depending on the day. With so much fluidity, we depend on many channels of workplace communication, frequently chatting, video conferencing, emailing or calling each other to collaborate. We\u2019ve discovered there are times when a quick chat or email is perfectly adequate and times when it\u2019s best to just pick up the phone. Below are the four most common forms of workplace communication and the best (or worse) times to use them:<\/span><\/p>\n

Chat<\/strong><\/h2>\n

When you should use it:<\/strong> Chat is the most casual of office communication and easily the most convenient. However, it\u2019s also the most informal. Be sure you already have an established relationship with the recipient. Chat is best used for a quick question that can be answered in a sentence or two. We\u2019ve previously posted about proper chat etiquette<\/a> if you need a refresher.<\/p>\n

When you shouldn\u2019t use it:<\/strong> If you find yourself writing paragraphs of information, you may be better off sending an email or making a call. And, remember, text is only 7% of communication. If there\u2019s even the slightest potential of a misunderstanding, you shouldn\u2019t be chatting.<\/p>\n

Video Conference<\/strong><\/h2>\n

When you should use it:<\/strong> Video conferencing has all the highlights of chat with the added benefits of visual cues and the warmth of a face-to-face meeting. It\u2019s perfect for meet-ups between dispersed team members or meeting a co-worker\/client for the first time. Putting a face to a name, especially amongst remote workers, can strengthen a sense of community.<\/p>\n

When you shouldn\u2019t use it:<\/strong> If you\u2019re conversing with more than five teammates, it may be easier to share everyone on an email or cloud-based document. It becomes difficult to moderate a video chat when too many people become involved, and video\/audio quality can start to degrade depending on the software you\u2019re using.<\/p>\n

Email<\/strong><\/h2>\n

When you should use it: <\/strong>Email is probably the most utilized form of communication, in or out of the office. If an immediate response isn\u2019t required, it\u2019s perfect for relaying general information while keeping a record of the conversation for later review. Email also gives the recipient a chance to reply when it\u2019s most convenient for them, rather than forcing you to catch them when they\u2019re in.<\/p>\n

When you shouldn\u2019t use it:<\/strong> Managing Partner at Kwittken + Company Worldwide, Aaron Kwittken, offered this advice in an interview with Fast Company<\/a>, \u201cAnything you have to think twice about it, anything you think might be sensitive, anything that you think requires your relationship skills requires a phone call instead of an email.\u201d<\/p>\n

Phone<\/strong><\/h2>\n

When you should use it:<\/strong> Sometimes, the personal touch of a phone call is the best option. A phone call offers an option lacking in chat or email: the ability to listen. Always make a call when conveying a complex subject, when emotion is involved or when a two-way conversation is high priority.<\/p>\n

When you shouldn\u2019t use it: <\/strong>If you just have a quick question or need to divulge a short piece of information, it\u2019s more convenient to the intended recipient to just send a quick message over chat or email. If the recipient has follow-up questions, they can call you.<\/p>\n

No matter which form of workplace communication you choose, remember: it\u2019s all about connecting in a meaningful way. Be clear in what you\u2019re trying to convey and remain open to replies. Being willing to maintain a dialogue is integral to any successful conversation.\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"

AnswerConnect\u2019s 24\/7 availability depends heavily on a flexible workforce. We fully embrace the concept of remote work; some of our employees work in the office, some work from home and…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[4,15,22],"tags":[],"wl_entity_type":[273],"class_list":["post-5136","post","type-post","status-publish","format-standard","hentry","category-answerconnect-services","category-business-tips","category-mission-values","wl_entity_type-article"],"yoast_head":"\nAnswerConnect | When to Type and When to Pick Up the Phone<\/title>\n<meta name=\"description\" content=\"Workplace communication is fundamental. 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