{"id":5576,"date":"2014-08-04T08:30:51","date_gmt":"2014-08-04T08:30:51","guid":{"rendered":"http:\/\/www.answerconnect.com\/blog\/?p=5576"},"modified":"2023-10-27T08:49:18","modified_gmt":"2023-10-27T08:49:18","slug":"inside-answerconnect-letty-gomez","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/news\/inside-answerconnect-letty-gomez\/","title":{"rendered":"Inside AnswerConnect: Letty Gomez"},"content":{"rendered":"<p dir=\"ltr\">Born and raised in Chicago, Letty now lives and works in El Paso. \u201cI like the smaller towns,\u201d she says. After starting out as a bilingual CX Specialist, taking calls in English and Spanish from her home office, Letty is now part of a sales team, following up on leads. This work gives her a chance to see how some of our prospective clients are currently having their phones answered\u2014and sometimes, she says, it\u2019s not pretty. \u201cNo matter who\u2019s calling in, you have to be professional, willing to help, and upbeat,\u201d she says.<\/p>\n<p dir=\"ltr\">In her new role, Letty uses <a href=\"https:\/\/www.distributedsource.com\/\">Distributed Source<\/a>, the Customer Relationship Management system we developed in-house. \u201cIt\u2019s a great, great system,\u201d she says. She draws on her background as an English teacher to correct any typos she comes across in the records. \u201cIf something\u2019s broken, I want to fix it,\u201d she says.<\/p>\n<p>Outside of work, Letty also tries to help others. With a group from her church, she volunteers in a food pantry and helps local seniors with yard work or home repairs. Her son, Hector, also works for AnswerConnect (that&#8217;s him with Letty in the photo above). And she\u2019s already referred a friend to work with us as well. She appreciates the stress reduction that comes from working at home and avoiding long commutes. \u201cI recommend it to everybody,\u201d she says, \u201cespecially friends who have children.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Born and raised in Chicago, Letty now lives and works in El Paso. \u201cI like the smaller towns,\u201d she says. After starting out as a bilingual CX Specialist, taking calls&#8230;<\/p>\n","protected":false},"author":3,"featured_media":9144,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[18],"tags":[],"wl_entity_type":[273],"class_list":["post-5576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inside AnswerConnect: Letty Gomez - AnswerConnect Blog<\/title>\n<meta name=\"description\" content=\"Letty and her son Hector are both part of AnswerConnect&#039;s team, providing 24\/7 live answering support to thousands of business clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/blog\/news\/inside-answerconnect-letty-gomez\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside AnswerConnect: Letty Gomez - 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