{"id":5823,"date":"2015-07-15T14:44:32","date_gmt":"2015-07-15T14:44:32","guid":{"rendered":"http:\/\/www.answerconnect.com\/blog\/?p=5823"},"modified":"2023-10-27T08:49:14","modified_gmt":"2023-10-27T08:49:14","slug":"new-feature-add-comments-forwarded-message-client-web-access","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/","title":{"rendered":"Add Comments to a Message in Client Web Access"},"content":{"rendered":"<p>Our <a href=\"http:\/\/support.answerconnect.com\/category\/113-client-access\">Client Web Access<\/a> application lets you view and edit your staff directory and script or view and pay your bill, for example. You can also read your messages and forward them to different members of your team to handle. Now, we\u2019ve added a new feature, allowing you to add a comment to the forwarded message, giving further instructions to a team member or letting them know you\u2019ve got the ticket handled yourself.<\/p>\n<p>Find out more about <a href=\"http:\/\/support.answerconnect.com\/article\/402-can-i-forward-a-message-to-someone-on-my-team\">how this feature works<\/a> on our KnowledgeBase.<\/p>\n<p>This feature is just a small step toward our goal of making Client Web Access a dashboard for managing your customer service communications. Follow us on <a href=\"https:\/\/www.facebook.com\/AnswerConnect?ref=hl\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/answerconnect\">Twitter<\/a>, or <a href=\"https:\/\/plus.google.com\/+Answerconnect\/posts\">Google+<\/a> to find out about new features as they go live.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Client Web Access application lets you view and edit your staff directory and script or view and pay your bill, for example. You can also read your messages and&#8230;<\/p>\n","protected":false},"author":3,"featured_media":9128,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[18],"tags":[],"wl_entity_type":[273],"class_list":["post-5823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add Comments to a Message in Client Web Access - AnswerConnect Blog<\/title>\n<meta name=\"description\" content=\"We&#039;ve added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add Comments to a Message in Client Web Access - AnswerConnect Blog\" \/>\n<meta property=\"og:description\" content=\"We&#039;ve added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/\" \/>\n<meta property=\"og:site_name\" content=\"AnswerConnect Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-15T14:44:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-27T08:49:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"675\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Terri Phillips\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Terri Phillips\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/\",\"url\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/\",\"name\":\"Add Comments to a Message in Client Web Access - AnswerConnect Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg\",\"datePublished\":\"2015-07-15T14:44:32+00:00\",\"dateModified\":\"2023-10-27T08:49:14+00:00\",\"author\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00\"},\"description\":\"We've added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg\",\"width\":675,\"height\":360},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.answerconnect.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Add Comments to a Message in Client Web Access\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#website\",\"url\":\"https:\/\/www.answerconnect.com\/blog\/\",\"name\":\"AnswerConnect Blog\",\"description\":\"Help Grow Your Business\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.answerconnect.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00\",\"name\":\"Terri Phillips\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g\",\"caption\":\"Terri Phillips\"},\"url\":\"https:\/\/www.answerconnect.com\/blog\/author\/terri\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Add Comments to a Message in Client Web Access - AnswerConnect Blog","description":"We've added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/","og_locale":"en_US","og_type":"article","og_title":"Add Comments to a Message in Client Web Access - AnswerConnect Blog","og_description":"We've added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.","og_url":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/","og_site_name":"AnswerConnect Blog","article_published_time":"2015-07-15T14:44:32+00:00","article_modified_time":"2023-10-27T08:49:14+00:00","og_image":[{"width":675,"height":360,"url":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg","type":"image\/jpeg"}],"author":"Terri Phillips","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Terri Phillips","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/","url":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/","name":"Add Comments to a Message in Client Web Access - AnswerConnect Blog","isPartOf":{"@id":"https:\/\/www.answerconnect.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage"},"image":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg","datePublished":"2015-07-15T14:44:32+00:00","dateModified":"2023-10-27T08:49:14+00:00","author":{"@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00"},"description":"We've added a new feature to Client Web Access. You can now add comments to a message you forward to a member of your team.","breadcrumb":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#primaryimage","url":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg","contentUrl":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2015\/07\/client-web-access-e1461004273777.jpg","width":675,"height":360},{"@type":"BreadcrumbList","@id":"https:\/\/www.answerconnect.com\/blog\/news\/new-feature-add-comments-forwarded-message-client-web-access\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.answerconnect.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Add Comments to a Message in Client Web Access"}]},{"@type":"WebSite","@id":"https:\/\/www.answerconnect.com\/blog\/#website","url":"https:\/\/www.answerconnect.com\/blog\/","name":"AnswerConnect Blog","description":"Help Grow Your Business","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.answerconnect.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00","name":"Terri Phillips","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g","caption":"Terri Phillips"},"url":"https:\/\/www.answerconnect.com\/blog\/author\/terri\/"}]}},"_wl_alt_label":[],"wl:entity_url":"\/post\/new-feature-add-comments-forwarded-message-client-web-access","_links":{"self":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/5823"}],"collection":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/comments?post=5823"}],"version-history":[{"count":1,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/5823\/revisions"}],"predecessor-version":[{"id":8856,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/5823\/revisions\/8856"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/media\/9128"}],"wp:attachment":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/media?parent=5823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/categories?post=5823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/tags?post=5823"},{"taxonomy":"wl_entity_type","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/wl_entity_type?post=5823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}