{"id":7165,"date":"2016-11-08T07:47:23","date_gmt":"2016-11-08T07:47:23","guid":{"rendered":"http:\/\/www.answerconnect.com\/blog\/?p=7165"},"modified":"2023-10-27T08:49:04","modified_gmt":"2023-10-27T08:49:04","slug":"status-updates-client-web-access","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/","title":{"rendered":"Status Updates in Client Web Access"},"content":{"rendered":"<p>When you\u2019re in business, stuff happens.<\/p>\n<p>We work with every client to create a call flow that works for their business. Sometimes, however, unexpected events change things.<\/p>\n<p>That\u2019s why your Client Web Access online portal has Status Updates. Let\u2019s take a look at this feature and how to use it.<\/p>\n<p>&nbsp;<\/p>\n<h2>What is a status update?<\/h2>\n<p>Status updates in Client Web Access&nbsp;are a way for you to provide our virtual receptionists with important but temporary information about your account.<\/p>\n<p>You enter your status update, just like on Facebook or other social media platforms. You set an expiration time for the status. Then, your status appears at the top of the script when our virtual receptionists answer calls for you.<\/p>\n<p>&nbsp;<\/p>\n<h2>Why use a status update?<\/h2>\n<p>Your CWA account contains important information about your business, such as your business hours. Our virtual receptionists use this information to answer questions and give your callers the best possible customer experience.<\/p>\n<p>But sometimes, things change. Here are a few scenarios that might call for a status update.<\/p>\n<ul>\n<li>Your office closes unexpectedly. If bad weather, power outage, or other emergency forces you to close when you\u2019re usually open, a status update can let our virtual receptionists know, so they can relay the information to your callers.<\/li>\n<\/ul>\n<ul>\n<li>You\u2019re in a meeting, at lunch, or even in court. If you don\u2019t want to be disturbed, you can put that in your status. Our receptionists will know to hold your calls until you remove the status. Or, we can let your callers know if it\u2019ll be a while before you have a chance to get back to them.<\/li>\n<\/ul>\n<ul>\n<li>You\u2019re out sick or on vacation. If you or another member of your team is out for the day, we can let your customers know.<\/li>\n<\/ul>\n<ul>\n<li>You\u2019re on it. Sometimes a situation with your business may cause a spike in calls. Maybe you\u2019re a property manager dealing with a problem at one of your buildings. Or maybe you\u2019re a software company with a temporary outage. A status update can help us let your callers know you\u2019re aware of the problem and working to fix it.<\/li>\n<\/ul>\n<p>You may find other uses for the status update. It\u2019s up to you! Any time you want our virtual receptionists to know something that isn\u2019t covered in your normal script, a status update lets you tell us.<\/p>\n<p>&nbsp;<\/p>\n<h2>How to set a status update<\/h2>\n<p>It\u2019s simple! Just log in to Client Web Access or your AnswerConnect mobile app. Let\u2019s look at CWA for desktop first.<\/p>\n<p>You\u2019ll find the status update field under the Call Flow menu item. Once there, choose Profile. Right at the top you\u2019ll see your subaccount (if any). That\u2019s right\u2014you can set your status separately for each subaccount, if you have more than one number with us.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-7249\" src=\"https:\/\/lh3.googleusercontent.com\/OHwOnRazsR-laj7m4OUDd54U-kdYP-8lf7wAjGh4Vbryv3PanrUuB1W5z72cUdKzmqT3m7-jy96U91_CXO_FEgLndCCwSA=s0\" alt=\"AnswerConnect Client Web Access status update focus\"><\/p>\n<p>&nbsp;<\/p>\n<p>Underneath the field for the status itself, you\u2019ll see the expiration dropdown menu. You can choose to have your status expire automatically at midnight, after 12 hours, or after 24 hours. Of course, you can always remove the status manually by deleting it.<\/p>\n<p>When you\u2019ve entered your status and selected an expiration time, just push the Update Status button to set the status.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-7245\" src=\"https:\/\/lh3.googleusercontent.com\/nrk4KQYh9-9t0nabxQQkUXOiGjrloYvqL1jacnQsp2w76MoQuTp7Jkqa8enF4RgRZHcjPQpOwvVQbzvjniyAIWZnlv4ewg=s0\" alt=\"AnswerConnect Client Web Access status update feature dropdown menu\"><\/p>\n<p>&nbsp;<\/p>\n<p>Want to verify that you\u2019ve set your status correctly? The Agent View screen (also under Call Flow) shows you what our virtual receptionists see when they answer your calls. Look for your status in the bright orange bar right at the top of your script.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-7166\" src=\"https:\/\/lh3.googleusercontent.com\/z56dTyUxoMpcAhB7p19G_lPVNU3eL5Xho_dZ2mwmvzDQeaiRL4WF4fp_jGoKZq-FTxuXCzmq3hvn5xt7_Xj_7Ip30g4f=s0\" alt=\"AnswerConnect Agent View showing status update in Client Web Access\"><\/p>\n<p>&nbsp;<\/p>\n<h2>Setting a status update on mobile<\/h2>\n<p>If you\u2019re using the AnswerConnect mobile app, setting your status is just as easy. First, click the hamburger icon (the three stacked horizontal lines) at the top left to open the menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7172 size-full\" src=\"https:\/\/lh3.googleusercontent.com\/EL_88Xs7pPsYEGaRBQA5QyrBHrIn_AGumiiMOCRn04PpZZvAQjuCMiCxyYiarKysQHlwKQOOM4qT2p1gQll78LLgY3ksXg=s0\" alt=\"AnswerConnect mobile app menu\" width=\"320\" height=\"568\"><\/p>\n<p>Then choose Status Update and enter your status.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7170 size-full\" src=\"https:\/\/lh3.googleusercontent.com\/lT3EftHoEkAhWDH7pkc8t8ABYzPXUvUnkoZ6xv0bk4ERquiPoj2UAezgOiqBTf_hkrr36PoM6Gab1IDDhM8L2JZtROHXjA=s0\" alt=\"AnswerConnect mobile app status update\" width=\"320\" height=\"568\"><\/p>\n<p>Bingo! Status set.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7171 size-full\" src=\"https:\/\/lh3.googleusercontent.com\/AcKMz8J9tQ2DqTLSrNWlwKKHz_y3crrfRai4e0nTn0RHW6yhwJaW_vIzU8A_XM2kWNyUYdM0fsGRzjlLpQaV6dR4fKjg=s0\" alt=\"AnswerConnect mobile app status update\" width=\"320\" height=\"568\"><\/p>\n<p>Status updates can be a handy feature to customize your account temporarily. If you need to make more permanent changes, give us a call or email us any time. Our client services department will be happy to help!<\/p>\n<p>Have you used status updates in CWA or the mobile app? Let us know what you use them for in the comments.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you\u2019re in business, stuff happens. We work with every client to create a call flow that works for their business. Sometimes, however, unexpected events change things. That\u2019s why your&#8230;<\/p>\n","protected":false},"author":3,"featured_media":9066,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[18],"tags":[],"wl_entity_type":[273],"class_list":["post-7165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Status Updates in Client Web Access - AnswerConnect Blog<\/title>\n<meta name=\"description\" content=\"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Status Updates in Client Web Access - AnswerConnect Blog\" \/>\n<meta property=\"og:description\" content=\"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/\" \/>\n<meta property=\"og:site_name\" content=\"AnswerConnect Blog\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-08T07:47:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-27T08:49:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png\" \/>\n\t<meta property=\"og:image:width\" content=\"945\" \/>\n\t<meta property=\"og:image:height\" content=\"513\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Terri Phillips\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Terri Phillips\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/\",\"url\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/\",\"name\":\"Status Updates in Client Web Access - AnswerConnect Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png\",\"datePublished\":\"2016-11-08T07:47:23+00:00\",\"dateModified\":\"2023-10-27T08:49:04+00:00\",\"author\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00\"},\"description\":\"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png\",\"width\":945,\"height\":513},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.answerconnect.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Status Updates in Client Web Access\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#website\",\"url\":\"https:\/\/www.answerconnect.com\/blog\/\",\"name\":\"AnswerConnect Blog\",\"description\":\"Help Grow Your Business\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.answerconnect.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00\",\"name\":\"Terri Phillips\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g\",\"caption\":\"Terri Phillips\"},\"url\":\"https:\/\/www.answerconnect.com\/blog\/author\/terri\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Status Updates in Client Web Access - AnswerConnect Blog","description":"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/","og_locale":"en_US","og_type":"article","og_title":"Status Updates in Client Web Access - AnswerConnect Blog","og_description":"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.","og_url":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/","og_site_name":"AnswerConnect Blog","article_published_time":"2016-11-08T07:47:23+00:00","article_modified_time":"2023-10-27T08:49:04+00:00","og_image":[{"width":945,"height":513,"url":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png","type":"image\/png"}],"author":"Terri Phillips","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Terri Phillips","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/","url":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/","name":"Status Updates in Client Web Access - AnswerConnect Blog","isPartOf":{"@id":"https:\/\/www.answerconnect.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage"},"image":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png","datePublished":"2016-11-08T07:47:23+00:00","dateModified":"2023-10-27T08:49:04+00:00","author":{"@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00"},"description":"Let our virtual receptionists know your current status in real time through status updates in Client Web Access.","breadcrumb":{"@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#primaryimage","url":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png","contentUrl":"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2016\/11\/new-CWA-status-main.png","width":945,"height":513},{"@type":"BreadcrumbList","@id":"https:\/\/www.answerconnect.com\/blog\/news\/status-updates-client-web-access\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.answerconnect.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Status Updates in Client Web Access"}]},{"@type":"WebSite","@id":"https:\/\/www.answerconnect.com\/blog\/#website","url":"https:\/\/www.answerconnect.com\/blog\/","name":"AnswerConnect Blog","description":"Help Grow Your Business","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.answerconnect.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/edcac71811a86e96e4eeba04eae84d00","name":"Terri Phillips","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cdff767c73137176cc289865683e192d?s=96&r=g","caption":"Terri Phillips"},"url":"https:\/\/www.answerconnect.com\/blog\/author\/terri\/"}]}},"_wl_alt_label":[],"wl:entity_url":"\/post\/status-updates-client-web-access","_links":{"self":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/7165"}],"collection":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/comments?post=7165"}],"version-history":[{"count":2,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/7165\/revisions"}],"predecessor-version":[{"id":9067,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/posts\/7165\/revisions\/9067"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/media\/9066"}],"wp:attachment":[{"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/media?parent=7165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/categories?post=7165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/tags?post=7165"},{"taxonomy":"wl_entity_type","embeddable":true,"href":"https:\/\/www.answerconnect.com\/blog\/wp-json\/wp\/v2\/wl_entity_type?post=7165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}