{"id":8075,"date":"2020-06-08T11:08:23","date_gmt":"2020-06-08T11:08:23","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=8075"},"modified":"2023-10-27T08:48:56","modified_gmt":"2023-10-27T08:48:56","slug":"user-guidelines","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/answerconnect-services\/user-guidelines\/","title":{"rendered":"What to Expect in Your Setup"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Signed up for service<\/strong><\/h2>\n\n\n\n<p>Welcome to AnswerConnect! This User Guide covers everything you need to know to prepare for your upcoming setup. We&#8217;re excited to start taking your calls and engage with your customers. This guide is designed to prepare you and tell you what to expect in your setup for your upcoming appointment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Be near a computer<\/strong><\/h2>\n\n\n\n<p>It is important to have your computer ready and available during the setup. This is so one of our team members can walk you through the Client Web Access portal. The Client Account Manager assigned to you will share their screen during the setup so you are able to view your call script and account features.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2020\/06\/olena-sergienko-dIMJWLx1YbE-unsplash-768x1024.jpg\" alt=\"\" class=\"wp-image-8079\"\/><\/figure>\n\n\n\n<p>    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Know Your Call Types<\/strong><\/h2>\n\n\n\n<p>Call Types are the different examples of what your clients may ask when calling into your business. These Call Types can be:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Appointments<\/li><li>Employment Inquiries<\/li><li>New Client or Current Client<\/li><li>Service<\/li><li>Specific People<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2020\/06\/romain-v-UCipnk5KS50-unsplash-1024x684.jpg\" alt=\"\" class=\"wp-image-8086\"\/><\/figure>\n\n\n\n<p>    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Have Your Business Information Ready<\/strong><\/h2>\n\n\n\n<p>To speed up the setup process, make sure you have a list of your: staff, the essential business phone numbers, emails, and an on-call list if needed. This will save time when your Client Account Manager sets up your Client Web Access portal. <br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2020\/06\/green-chameleon-s9CC2SKySJM-unsplash-1024x683.jpg\" alt=\"\" class=\"wp-image-8098\"\/><\/figure>\n\n\n\n<p>    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sign into the Client Web Access Portal<\/strong><\/h2>\n\n\n\n<p>The last thing to expect in your setup is the Client Web Access portal. This is where you can access all of your incoming calls, messages, appointments, emails, and chats. It is also where your Billing, Plan Type, and Minute Usage is located. In the Client Web Access portal, you also can listen to calls handled by our agents to be sure responses maintain your standard of customer service.&nbsp;<\/p>\n\n\n\n<p>Our Client Account Managers will go over all of these in more detail during your appointment. Welcome to AnswerConnect! We are looking forward to helping you better your business.<br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/answerconnect-blog\/1\/2020\/06\/danielle-macinnes-IuLgi9PWETU-unsplash-1024x683.jpg\" alt=\"\" class=\"wp-image-8099\"\/><\/figure>\n\n\n\n<p>Connect with a representative <a href=\"https:\/\/www.answerconnect.com\/\">today<\/a> and they will walk you through how we can best suit you and your business. Call <a href=\"tel:+18007008888\">800-700-8888<\/a> for a demo!<\/p>\n\n\n\n<div class=\"wp-block-group ui__tweet-quote\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.answerconnect.com%2Fblog%2Fanswerconnect-services%2Fuser-guidelines%2F&#038;text=Our%20Client%20Account%20Managers%20will%20go%20over%20the%20details%20during%20your%20appointment.&#038;related' target='_blank'rel=\"noopener noreferrer\">Our Client Account Managers will go over the details during your appointment. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.answerconnect.com%2Fblog%2Fanswerconnect-services%2Fuser-guidelines%2F&#038;text=Our%20Client%20Account%20Managers%20will%20go%20over%20the%20details%20during%20your%20appointment.&#038;related' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\"> <\/a><\/span>\n\n\n<pre class=\"wp-block-preformatted source\">Source: AnswerConnect<\/pre>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ui__takeaway\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Quick takeaways.<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Be near a computer. This is so one of our team members can walk you through the Client Web Access portal.<\/li><li>Know your call types&#8211; what your clients may ask when calling into your business.<\/li><li>Make sure you have a list of your: staff, the essential business phone numbers, emails, and an on-call list if needed.<\/li><li>We welcome you at AnswerConnect! We are looking forward to helping you better your business!<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Setting up for service shouldn&#8217;t be painful. Here is what to expect in your setup.<\/p>\n","protected":false},"author":3,"featured_media":9014,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","footnotes":""},"categories":[4],"tags":[],"wl_entity_type":[273],"class_list":["post-8075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-answerconnect-services","wl_entity_type-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to Expect in Your Setup - AnswerConnect Blog<\/title>\n<meta name=\"description\" content=\"Signed up for a virtual receptionist? Great! 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