{"id":8473,"date":"2020-09-08T09:05:36","date_gmt":"2020-09-08T09:05:36","guid":{"rendered":"https:\/\/www.answerconnect.com\/blog\/?p=8473"},"modified":"2023-10-27T08:48:51","modified_gmt":"2023-10-27T08:48:51","slug":"connect-me-to-a-real-person","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/blog\/answerconnect-services\/connect-me-to-a-real-person\/","title":{"rendered":"Dear bot, connect me to a real person!"},"content":{"rendered":"\n

If customer requests to bots were compiled, \u201cI want to talk to an agent\u201d would top the list. 70% of customers<\/a> who reach automated answering systems hit \u201c0\u201d fast to reach a real person. Without a doubt, customers are interested in live call support<\/a>.<\/p>\n\n\n\n

Rare is the customer who is happy to receive a five-minute tree diagram response from a bot. It\u2019s even rarer when they have the option to connect to a human within seconds. When speaking to a real person, the flow of conversation has no specified course, and any question asked is taken into consideration. That is customer empowerment.<\/p>\n\n\n\n

Our top 7 \u2018Humans vs Bots\u2019 stats reinforce the importance of the human touch in your business conversations<\/h3>\n\n\n\n

86% of consumers<\/a> prefer to interact with live customer support.<\/h4>\n\n\n\n

Customers appreciate the active real-time support that only a human can provide in answering their questions.<\/p>\n\n\n\n

61% of mobile users<\/a> call a business during the purchase phase<\/a> of the buying cycle.<\/h4>\n\n\n\n

Customers want to talk to a real human who understands their needs before making the final purchase decision. Since mobile phones make searches and calling convenient, businesses need to keep someone constantly available by the phone<\/a>.<\/p>\n\n\n\n

Nearly 60% of customers<\/a> think calling a real person will help accomplish their goal faster.<\/h4>\n\n\n\n

Compared to using a website or other channels of communication, the majority of customers anticipate a satisfying end result when they make a phone call<\/a>.<\/p>\n\n\n\n

52% of customers<\/a> call from an online search to find out if you\u2019re open.<\/h4>\n\n\n\n

If you own a restaurant or a retail store, that number spikes to 59%<\/a>. Prospects usually perform a basic online search to find your business hours. Even if customers get their answers from Google, they still want to call in and ensure you\u2019re available.<\/p>\n\n\n\n

88% of customers<\/a> who search online for a local business on a mobile device either call or visit the business within 24 hours.<\/h4>\n\n\n\n

Google reveals that 97% of customers<\/a> searched online to find a local business. If they find a phone number, they tend to call before they pay a visit. That\u2019s why it\u2019s so crucial to keep your phone lines open at all prospects times.<\/p>\n\n\n\n

74% of people<\/a> who do not receive good phone support are likely to choose another business.<\/h4>\n\n\n\n

Customers evaluate your service right from the first point of contact. Offering friendly and professional support is a great first impression. With good phone support<\/a> as your customer service #1 priority, you gain a competitive advantage.<\/p>\n\n\n\n

71% of customers<\/a> say they would avoid a brand that doesn\u2019t provide human customer service.<\/h4>\n\n\n\n

It\u2019s not very often that a business offers only <\/em>IVR or chatbot support. However, when it does, it runs the risk of losing a majority of customers! Humans want other humans who can think and comprehend complex queries.<\/p>\n\n\n\n

Keep your live phone support game strong<\/h2>\n\n\n\n

Approximately 90% of businesses<\/a> compete on the grounds of customer experience. Keep your phone lines open 24×7<\/a> and clear early roadblocks to customers\u2019 interest in your business. It makes a big difference to have your customers engaged at all times.\u00a0<\/p>\n\n\n\n

Keep your business running beyond holidays, weekends, after-hours, and even through natural disasters<\/a>. Create a unique impression in the minds of your callers to secure them. Increase your revenue by retaining your customers.<\/p>\n\n\n\n

See how our live answering service<\/a> can help you.<\/p>\n\n\n\n

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Learn More<\/a><\/div>\n<\/div>\n\n\n\n
If phone calls go missing, this takes a large toll on the business. <\/a><\/span> <\/a><\/span>\n\n\n
Source: AnswerConnect<\/pre>\n<\/div><\/div>\n\n\n\n
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Quick takeaways.<\/h2>\n\n\n\n