{"id":103,"date":"2022-04-28T16:13:28","date_gmt":"2022-04-28T16:13:28","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=103"},"modified":"2025-03-12T17:44:14","modified_gmt":"2025-03-12T17:44:14","slug":"how-many-virtual-agents-do-you-have","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/getting-started\/how-many-virtual-agents-do-you-have\/","title":{"rendered":"How many virtual receptionists do you have?"},"content":{"rendered":"\n<p>We employ <strong>600+ US-based <a href=\"https:\/\/www.answerconnect.com\/help-center\/glossary\/client-experience-associate-1\/\" target=\"_blank\" rel=\"noreferrer noopener\">Client Experience Associates<\/a><\/strong> who are dedicated to handling your calls with professionalism and care. By analysing historical call volume patterns for each period of the day and night, we ensure we always have the right number of receptionists available to provide seamless support.<br><br>Our team of virtual receptionists is strategically positioned across the US to offer <strong>nationwide coverage<\/strong> and is flexible to scale based on demand. We prioritize assigning receptionists based on your location, ensuring a personalized and efficient experience. During peak hours, calls may overflow to other regions (such as the UK or Canada) to ensure every call is handled efficiently and promptly.<\/p>\n\n\n\n<p>We are committed to exceptional responsiveness, ensuring your callers are greeted within <strong>four rings<\/strong> at least <strong>98% of the time<\/strong> (usually even faster). If you\u2019re planning a <strong>marketing campaign<\/strong> that may increase your call volume, please let us know! We\u2019ll proactively allocate additional receptionists to ensure uninterrupted, high-quality service for your customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We employ 600+ US-based Client Experience Associates who are dedicated to handling your calls with professionalism and care. By analysing historical call volume patterns for each period of the day&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,26],"tags":[],"class_list":["post-103","post","type-post","status-publish","format-standard","hentry","category-getting-started","category-getting-started-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How many virtual receptionists do you have? - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Want to know how many answering agents we have on our team? 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