{"id":120,"date":"2022-05-19T15:42:52","date_gmt":"2022-05-19T15:42:52","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=120"},"modified":"2025-10-10T08:59:08","modified_gmt":"2025-10-10T08:59:08","slug":"whats-call-handling-feedback","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/getting-started\/whats-call-handling-feedback\/","title":{"rendered":"What&#8217;s Call-Handling Feedback?"},"content":{"rendered":"\n<p style=\"font-size:18px\">We\u2019re always striving to provide the best possible experience, and your feedback plays a vital role in helping us achieve that. Whether you had a great interaction or noticed something we could improve, we want to hear from you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to leave feedback<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">You can leave feedback on individual calls directly from your:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Desktop\/Web app<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Open the relevant message in your Inbox.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>Give Feedback<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Share your comments and select a smiley to rate your experience.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Mobile app<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Tap the message you want to give feedback on.<\/li>\n\n\n\n<li style=\"font-size:18px\">Tap the <strong>three dots<\/strong> next to the caller\u2019s name.<\/li>\n\n\n\n<li style=\"font-size:18px\">Select <strong>Give Feedback<\/strong>, then leave your comments and rating.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/10\/How-to-leave-call-handling-feedback-Final.gif\" alt=\"\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email notifications<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Scroll to the bottom of any <strong>call summary email<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click the smiley that best reflects your experience.<\/li>\n\n\n\n<li style=\"font-size:18px\">Add any optional comments in the space provided.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1-1024x576.png\" alt=\"\" class=\"wp-image-1771\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1-1024x576.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1-300x169.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1-768x432.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1-1536x864.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Message-Feedback-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">We appreciate both positive and constructive feedback. Every response helps us improve and also highlights when a receptionist has gone above and beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What happens with your feedback<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">All feedback is reviewed by our supervisors and Quality Assurance team. If an issue is raised, it\u2019s used as a coaching opportunity to support our receptionists and maintain our high standards.<\/p>\n\n\n\n<p style=\"font-size:18px\">Importantly, feedback is never used to reprimand individual receptionists. Our team is made up of real people who are always learning, and your insights help us provide the support they need to improve and grow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Recordings<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">For deeper insights, you can enable Call Recording anytime. <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/are-my-calls-recorded\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to enable Call Recording<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Just toggle <strong>Call Recording<\/strong> on in your settings of your <strong>desktop\/web app<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Recordings are available shortly after each call, giving you instant access to review or share details with your team.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">This feature also allows our internal Quality Assurance team to review specific calls for accuracy and quality, further supporting our efforts to deliver reliable, top-tier service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why your feedback matters<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">Your input doesn\u2019t just help us fix mistakes; it helps us celebrate great service, spot trends, and ensure consistency across every interaction. We\u2019re grateful for your time and always open to learning how we can do better.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re always striving to provide the best possible experience, and your feedback plays a vital role in helping us achieve that. Whether you had a great interaction or noticed something&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,4],"tags":[135],"class_list":["post-120","post","type-post","status-publish","format-standard","hentry","category-calls","category-getting-started","tag-call-handling-feedback"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What&#039;s Call-Handling Feedback? - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"What is call handling feedback? 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