{"id":2069,"date":"2026-02-24T15:51:52","date_gmt":"2026-02-24T15:51:52","guid":{"rendered":"https:\/\/www.answerconnect.com\/help-center\/?p=2069"},"modified":"2026-02-25T14:47:40","modified_gmt":"2026-02-25T14:47:40","slug":"where-to-manage-billing-and-reports","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/getting-started\/where-to-manage-billing-and-reports\/","title":{"rendered":"Where to manage billing and reports?"},"content":{"rendered":"\n<p style=\"font-size:18px\">Managing your billing and reports is an essential part of running your AnswerConnect service effectively. Whether you&#8217;re reconciling invoices, checking usage, or extracting call detail for internal reporting, this article gives you an overview of what\u2019s available and where to find it in the app.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where to manage billing &amp; reports<\/h3>\n\n\n\n<p style=\"font-size:18px\">All billing and reporting tools are located in the <strong>AnswerConnect app or web portal<\/strong>.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Go to <strong>Settings<\/strong> in the app.<\/li>\n\n\n\n<li style=\"font-size:18px\">Select <strong>Billing &amp; Reports<\/strong> to access your billing summary, invoices, usage data, and downloadable reports.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-1024x411.jpg\" alt=\"\" class=\"wp-image-2071\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-1024x411.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-300x120.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-768x308.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-1536x616.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-1-2048x822.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">This section lets you both view documents and pull useful reports on your activity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Billing basics<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Invoice &amp; charges<\/h3>\n\n\n\n<p style=\"font-size:18px\">Your invoice shows what you owe each month and provides a breakdown of fees, plan charges, and any additional usage charges. The <a href=\"https:\/\/www.answerconnect.com\/help-center\/category\/billing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Billing<\/a> section of Help Centre contains articles that explain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/why-do-i-have-extra-charges-on-my-invoice\/\" target=\"_blank\" rel=\"noreferrer noopener\">Why you might see extra charges on your bill.<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/how-can-i-get-a-copy-of-my-invoice\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to download or view a copy of your invoice.<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/how-can-i-view-a-copy-of-my-bill\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to interpret various line items on your invoice.&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">If you can\u2019t find the details you need on your invoice, AnswerConnect support can provide clarification.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Payment methods &amp; setup<\/h3>\n\n\n\n<p style=\"font-size:18px\">You can choose how you pay your bill:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Auto-pay setup:<\/strong> Enable automatic payments so your bill is charged each month without manual input. Learn<a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/heres-how-to-set-up-auto-pay\/\" target=\"_blank\" rel=\"noreferrer noopener\"> how to set up autopay<\/a>.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>One-time payments:<\/strong> If you prefer to pay manually, here\u2019s <a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/how-can-i-make-a-one-time-payment\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to make a one-time payment.<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Direct debit:<\/strong> Pay each month automatically without card autopay. You can find out more <a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/can-i-pay-my-bill-by-direct-debit\/\" target=\"_blank\" rel=\"noreferrer noopener\">here.&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Billing cycle &amp; fees<\/h3>\n\n\n\n<p style=\"font-size:18px\">Understanding your billing cycle helps you predict when charges occur and how they relate to your usage:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">You\u2019re billed on the <strong>1st of each month<\/strong> for usage from the previous month.<\/li>\n\n\n\n<li style=\"font-size:18px\">If you use autopay, payment is usually processed on the <strong>2nd<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Your first bill works slightly differently: you pay for your first month in advance. Your invoice for the following month will show no charges, as you have prepaid.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Usage &amp; minute tracking<\/h3>\n\n\n\n<p style=\"font-size:18px\">Most AnswerConnect plans are based on minutes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">You can view how many minutes you\u2019ve used in the portal or app.<\/li>\n\n\n\n<li style=\"font-size:18px\">Your unused minutes don\u2019t roll over, but you can change your plan at any time.<\/li>\n\n\n\n<li style=\"font-size:18px\">Find out <em><a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/what-happens-if-i-go-over-my-plan-minutes\/\" target=\"_blank\" rel=\"noreferrer noopener\">what happens if you go over your plan minutes<\/a> <\/em>and <em><a href=\"https:\/\/www.answerconnect.com\/help-center\/billing\/how-are-my-minutes-calculated-for-billing\/\" target=\"_blank\" rel=\"noreferrer noopener\">how minutes are calculated<\/a><\/em>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Reports: Extracting &amp; using your call data<\/h2>\n\n\n\n<p style=\"font-size:18px\">You can <strong>download detailed reports<\/strong> for reconciliation, analysis, and business planning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Call reports<\/h3>\n\n\n\n<p style=\"font-size:18px\">Call Reports give you:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Date and time<\/strong> of each call<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Caller phone number<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Duration<\/strong> of each interaction<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">To generate the report:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">In the app, go to <strong>Settings \u2192 Billing &amp; Reports<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Choose the <strong>Reports<\/strong> tab.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click the <strong>Hamburger Icon<\/strong> (three lines).<\/li>\n\n\n\n<li style=\"font-size:18px\">Select your desired <strong>date range<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>Download<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-1024x576.jpg\" alt=\"\" class=\"wp-image-2073\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-1024x576.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-300x169.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-768x432.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-1536x864.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-4-2048x1152.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">The report arrives as a <strong>CSV file<\/strong>, which can be opened in Excel, Google Sheets, or any spreadsheet tool for filtering, sorting, and sharing with your team.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-1024x576.jpg\" alt=\"\" class=\"wp-image-2074\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-1024x576.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-300x169.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-768x432.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-1536x864.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2026\/02\/Getting-Started-Billing-and-Reports-5-2048x1152.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">This report helps you monitor call volumes, spot trends (like peak calling times), and reconcile charges if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Other report types<\/h3>\n\n\n\n<p style=\"font-size:18px\">Depending on what you need to review, you can download:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Call lists for specific date ranges:<\/strong> A different export option that gives raw call records with status indicators.&nbsp;<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Usage summaries:<\/strong> Useful if you want a high-level view of minute usage without call-by-call detail.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">Each is designed to help you turn raw answering data into actionable information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tips for using billing &amp; reports&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Download reports regularly (weekly or monthly) to compare trends over time.<\/li>\n\n\n\n<li style=\"font-size:18px\">Share reports with your operations or finance teams to budget for seasonal call volume changes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Need more help?<\/h2>\n\n\n\n<p style=\"font-size:18px\">If you\u2019re stuck at any point whether interpreting a price, generating a report, or understanding a usage detail the AnswerConnect support team is available through call, email, or live chat.&nbsp;<\/p>\n\n\n\n<p><strong>US clients:<\/strong>&nbsp;<a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828<\/a>&nbsp;|&nbsp;<a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><br><strong>Canada clients:<\/strong>&nbsp;<a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a>&nbsp;|&nbsp;<a href=\"mailto:help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing your billing and reports is an essential part of running your AnswerConnect service effectively. Whether you&#8217;re reconciling invoices, checking usage, or extracting call detail for internal reporting, this article&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,26],"tags":[],"class_list":["post-2069","post","type-post","status-publish","format-standard","hentry","category-getting-started","category-getting-started-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manage Billing &amp; Reports in the App | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Billing &amp; reports - how to view invoices and download call reports.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/where-to-manage-billing-and-reports\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage Billing &amp; Reports in the App | AnswerConnect\" \/>\n<meta property=\"og:description\" content=\"Billing &amp; reports - 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