{"id":229,"date":"2022-05-23T10:44:21","date_gmt":"2022-05-23T10:44:21","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=229"},"modified":"2026-04-28T14:52:23","modified_gmt":"2026-04-28T14:52:23","slug":"help-us-recognize-your-callers-with-verified-contacts","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/account-setting\/help-us-recognize-your-callers-with-verified-contacts\/","title":{"rendered":"Help us recognize your callers with Verified Contacts."},"content":{"rendered":"\n<p style=\"font-size:18px\">Verified Contacts allows our receptionists to deliver a more personalized experience, addressing callers by name and having their contact information ready and automatically populated in the script. This creates a smoother, streamlined customer experience, reducing repetitive questions and ultimately saving you money.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the benefits of Verified Contacts?&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Save money: <\/strong>By reducing the time your receptionists spend on repetitive tasks, contact verification helps streamline operations, reducing call time and saving you money.\u00a0<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Improve efficiency: <\/strong>With verified contacts, our receptionists can focus on customer inquiries rather than spend time gathering information the client has already provided.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Enhance customer experience:<\/strong> Offering a personalized, VIP service and addressing callers by name creates a smoother and more professional interaction.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to verify a contact for caller recognition:<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">You can verify a contact in several ways:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Automatic verification<\/strong> <br>We automatically verify the contact details of callers after three consecutive phone interactions with your receptionist (matching the name and phone number provided).<br><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Import your customer list<\/strong> <br><a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/why-should-i-upload-contacts-to-my-answerconnect-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Import contacts<\/a> into the system in bulk by uploading a CSV file:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Go to Contacts in your app.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click the + icon and select Import Contacts.<\/li>\n\n\n\n<li style=\"font-size:18px\">Find your CSV file on your device and select Upload.<\/li>\n\n\n\n<li style=\"font-size:18px\">That\u2019s it! You should see your uploaded contacts on the list.<\/li>\n\n\n\n<li style=\"font-size:18px\">To export your existing contacts, click Options > Export Customers.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">   <strong>  3.<\/strong> <strong>Verify from your AnswerConnect desktop\/web app<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Locate the caller in your app&#8217;s Inbox.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click the white tick next to their name.<\/li>\n\n\n\n<li style=\"font-size:18px\">The tick will turn blue, confirming the contact is verified.<\/li>\n<\/ul>\n\n\n\n<p><strong>Before verification <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"312\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-Before.png\" alt=\"\" class=\"wp-image-1218\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-Before.png 940w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-Before-300x100.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-Before-768x255.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p><strong>After verification <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"312\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-After.png\" alt=\"\" class=\"wp-image-1219\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-After.png 940w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-After-300x100.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Webapp-US-After-768x255.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<p><strong>4. Verify from mobile app\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Open the Inbox or Contacts section in the mobile app.<\/li>\n\n\n\n<li style=\"font-size:18px\">Locate the caller and tap the tick icon to verify.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"927\" height=\"1024\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US-927x1024.png\" alt=\"\" class=\"wp-image-1220\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US-927x1024.png 927w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US-272x300.png 272w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US-768x848.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US-1390x1536.png 1390w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Inbox-Contact-Verification-Mobile-App-US.png 1680w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\"><em><strong>Disclaimer:<\/strong> The screenshots shown are based on the iOS version of the app. Android users may notice slight differences in appearance or layout.<\/em><\/p>\n\n\n\n<p><strong>5. Email message verification<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">In the HTML-enabled email summarising a call, click the checkmark icon next to the contact name. This redirects you to the desktop\/web app, where the contact is verified.<\/li>\n<\/ul>\n\n\n\n<p><strong>Before verification <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before-1024x409.png\" alt=\"\" class=\"wp-image-1221\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before-1024x409.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before-300x120.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before-768x306.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before-1536x613.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-Before.png 1880w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><br><\/h4>\n\n\n\n<p><strong>After verification <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After-1024x409.png\" alt=\"\" class=\"wp-image-1222\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After-1024x409.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After-300x120.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After-768x306.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After-1536x613.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/Email-Verification-US-After.png 1880w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Removing contact verification<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">If you need to remove verification for a contact:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Click the blue tick next to their name in the Inbox or Contacts section of your app.<\/li>\n\n\n\n<li style=\"font-size:18px\">The tick will turn white, indicating the contact is no longer verified.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Need help?<\/strong><\/h2>\n\n\n\n<p style=\"font-size:18px\">Get in touch with our Client Services Team:<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>US clients:<\/strong> <a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828<\/a> | <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><br><strong>Canada clients:<\/strong> <a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a> | <a href=\"mailto:help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verified Contacts allows our receptionists to deliver a more personalized experience, addressing callers by name and having their contact information ready and automatically populated in the script. This creates a&#8230;<\/p>\n","protected":false},"author":4,"featured_media":2247,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,39],"tags":[114],"class_list":["post-229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-account-setting","category-app-getting-started","tag-verify-contacts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help us recognize your callers with Verified Contacts. - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Want to verify your contacts? We can help you with that! 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