{"id":269,"date":"2022-05-30T11:51:44","date_gmt":"2022-05-30T11:51:44","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=269"},"modified":"2025-10-08T11:31:08","modified_gmt":"2025-10-08T11:31:08","slug":"are-my-calls-recorded","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/getting-started\/are-my-calls-recorded\/","title":{"rendered":"Will my calls be recorded?"},"content":{"rendered":"\n<p>Your calls are not recorded by default, but you can simply turn call recording on with no additional charge.<\/p>\n\n\n\n<p>If you do choose to record your calls, be aware that under current law we are obligated to inform callers that the call is being recorded.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to activate and deactivate call recording<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Open your <a href=\"https:\/\/www.answerconnect.com\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">AnswerConnect<\/a> app<\/li>\n\n\n\n<li style=\"font-size:18px\">Select<strong> Settings<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Select <strong>Business Lines<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Choose the number you want to turn call recording on or off for<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>More<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Slide the call recording toggle to<strong> active<\/strong> and <strong>deactivate<\/strong> call recording<\/li>\n<\/ul>\n\n\n\n<p><strong>Please note:<\/strong> If you have multiple numbers, you will need to control the call recording for each of them individually.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/CallRecording-Enable_Disable-ezgif.com-optimize.gif\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to access call recordings<\/h2>\n\n\n\n<p>You can access call recordings from the <strong>Inbox<\/strong> tab in your AnswerConnect app.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Open your <a href=\"https:\/\/www.answerconnect.com\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">AnswerConnect<\/a> app&nbsp;<\/li>\n\n\n\n<li style=\"font-size:18px\">Select <strong>Inbox<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Click the call you want to listen to&nbsp;<\/li>\n\n\n\n<li style=\"font-size:18px\">Once on the message, you will see a button to <strong>play <\/strong>the call recording&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-1024x576.png\" alt=\"call recording \" class=\"wp-image-1277\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-1024x576.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-300x169.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-768x432.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-1536x864.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/AC-Call-Recording-2048x1152.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Need help?<\/strong><\/h2>\n\n\n\n<p>Get in touch with our Client Services Team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>US clients: <\/strong><a href=\"tel:+18005315828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828<\/a> | <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com <\/a><\/li>\n\n\n\n<li><strong>Canada clients: <\/strong><a href=\"tel:+18008581625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a> | <a href=\"mailto:help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Your calls are not recorded by default, but you can simply turn call recording on with no additional charge. If you do choose to record your calls, be aware that&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,4],"tags":[69],"class_list":["post-269","post","type-post","status-publish","format-standard","hentry","category-calls","category-getting-started","tag-call-recordings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Will my calls be recorded? - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Your calls are not recorded by default, but call recording is available upon request at no additional charge | AnswerConnect\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/are-my-calls-recorded\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Will my calls be recorded? 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