{"id":291,"date":"2022-05-30T14:05:34","date_gmt":"2022-05-30T14:05:34","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=291"},"modified":"2025-11-24T14:59:54","modified_gmt":"2025-11-24T14:59:54","slug":"how-can-i-forward-messages-to-my-team","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-can-i-forward-messages-to-my-team\/","title":{"rendered":"How can I forward messages to my team?"},"content":{"rendered":"\n<p style=\"font-size:18px\">To forward one or more messages to a member of your team, you must follow the steps below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Log in to your <strong>AnswerConnect app<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Navigate to<strong> the main Inbox screen<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Select the message you want to forward and access the <a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/what-can-i-see-in-the-message-detail-view\/\" target=\"_blank\" rel=\"noreferrer noopener\">message detail view<\/a>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>Share, <\/strong>found at the bottom of the message.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">You can choose to either forward the message via the app to a member of your team or via the email connected to your account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"433\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-1024x433.jpg\" alt=\"\" class=\"wp-image-1926\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-1024x433.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-300x127.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-768x325.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-1536x650.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/What-can-I-see-in-the-message-detail-view_-3-3-2048x866.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">You can also tag a teammate by using @ in a comment on the message. They\u2019ll be notified, and the message will be shared directly with them.<\/p>\n\n\n\n<p style=\"font-size:18px\">If you have any trouble, get in touch with our Client Services team. We\u2019re happy to help.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">US clients:&nbsp;<a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828&nbsp;<\/a>|&nbsp;<a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a>&nbsp;<\/li>\n\n\n\n<li style=\"font-size:18px\">Canada clients:&nbsp;<a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a>&nbsp;|&nbsp;<a href=\"mailto:help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com<\/a>&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>To forward one or more messages to a member of your team, you must follow the steps below: You can choose to either forward the message via the app to&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,44],"tags":[92],"class_list":["post-291","post","type-post","status-publish","format-standard","hentry","category-app","category-app-app","tag-forwarding-messages"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I forward messages to my team? 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