{"id":293,"date":"2022-05-30T14:06:23","date_gmt":"2022-05-30T14:06:23","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=293"},"modified":"2025-09-17T14:30:23","modified_gmt":"2025-09-17T14:30:23","slug":"how-to-create-an-on-call-calendar","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-to-create-an-on-call-calendar\/","title":{"rendered":"How to create an on-call calendar"},"content":{"rendered":"\n<p style=\"font-size:18px\">An on-call calendar ensures urgent calls are routed to the right person on your team depending on the day. Our virtual receptionists consult this calendar to <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/\" target=\"_blank\" rel=\"noreferrer noopener\">transfer calls<\/a>, <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/\" target=\"_blank\" rel=\"noreferrer noopener\">live relay<\/a> urgent messages, or send messages directly, so the correct team member always receives the information, and there\u2019s no need to update your script manually each time.<\/p>\n\n\n\n<p style=\"font-size:18px\">You can set up and manage your on-call calendar directly in the <a href=\"https:\/\/my.answerconnect.app\" target=\"_blank\" rel=\"noreferrer noopener\">AnswerConnect app<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why use the on-call calendar?<\/h2>\n\n\n\n<p style=\"font-size:18px\">Your business doesn\u2019t stop when the office closes, and neither do urgent calls. With the on-call calendar, the right person is always ready to pick up. Teams use it in many ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>IT teams:<\/strong> Get alerted immediately when servers go down, no scrambling, no missed downtime.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Doctors and clinics:<\/strong> After-hours calls route straight to the doctor or nurse on duty.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Property managers:<\/strong> Emergencies like burst pipes are automatically sent to the staff on rotation.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Law firms:<\/strong> One missed client call can be critical, but on-call scheduling ensures coverage.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Service businesses:<\/strong> Urgent repair requests go to the technician on shift.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Small businesses:<\/strong> Rotate after-hours responsibilities across the team so no one person is always \u201con call.\u201d<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Setting up your on-call calendar<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Make sure everyone who needs to be on the calendar is already listed in your contacts, with up-to-date phone numbers and emails.<\/li>\n\n\n\n<li style=\"font-size:18px\">Contact your Client Account Manager (CAM) to have the on-call calendar feature enabled:\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Email:<\/strong> <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Phone:<\/strong> <a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li style=\"font-size:18px\">Once enabled:\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Log in at<a href=\"https:\/\/my.answerconnect.app\" target=\"_blank\" rel=\"noreferrer noopener\"> my.answerconnect.app<\/a>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Go to <strong>Settings &gt; Live Receptionist &gt; Overview<\/strong>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Select <strong>Manage on-call schedule<\/strong> to create or edit your calendar.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li style=\"font-size:18px\">If needed, let your Client Account Manager (CAM) know how you\u2019d like the calendar to integrate into your call script so calls are transferred exactly how you want.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Build your schedule as far in advance as you need.<\/li>\n\n\n\n<li style=\"font-size:18px\">You can edit or update schedules anytime; changes take effect immediately.<\/li>\n\n\n\n<li style=\"font-size:18px\">For assistance with integrating your on-call calendar into scripts or call flows, contact your Client Account Manager (CAM) or <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>An on-call calendar ensures urgent calls are routed to the right person on your team depending on the day. Our virtual receptionists consult this calendar to transfer calls, live relay&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,44],"tags":[93],"class_list":["post-293","post","type-post","status-publish","format-standard","hentry","category-app","category-app-app","tag-on-call-calendar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to create an on-call calendar - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Want to create an on-call calendar? We can help with that! 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