{"id":293,"date":"2022-05-30T14:06:23","date_gmt":"2022-05-30T14:06:23","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=293"},"modified":"2026-05-14T10:08:07","modified_gmt":"2026-05-14T10:08:07","slug":"how-to-create-an-on-call-calendar","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-to-create-an-on-call-calendar\/","title":{"rendered":"How to create an on-call calendar"},"content":{"rendered":"\n<p style=\"font-size:18px\">An on-call calendar ensures urgent calls are routed to the right person on your team at the right time. Our virtual receptionists consult your script, which automatically updates based on your calendar. Once the on-call calendar is updated, the script automatically populates the team member\u2019s name and phone number. Our receptionists use this script to <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/\" target=\"_blank\" rel=\"noreferrer noopener\">transfer calls<\/a>, <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/\" target=\"_blank\" rel=\"noreferrer noopener\">live relay<\/a> urgent messages, or send messages directly, so the right person always receives the information, and there\u2019s no need to update your script manually each time.<\/p>\n\n\n\n<p style=\"font-size:18px\">You can set up and manage your on-call calendar directly in the <a href=\"https:\/\/my.answerconnect.app\" target=\"_blank\" rel=\"noreferrer noopener\">AnswerConnect app<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why use the on-call calendar?<\/h3>\n\n\n\n<p style=\"font-size:18px\">Your business doesn\u2019t stop when the office closes, and neither do urgent calls. With the on-call calendar, the right person is always ready to pick up. Teams use it in many ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>IT teams:<\/strong> Get alerted immediately when servers go down, no scrambling, no missed downtime.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Doctors and clinics:<\/strong> After-hours calls route straight to the doctor or nurse on duty.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Property managers:<\/strong> Emergencies like burst pipes are automatically sent to the staff on rotation.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Law firms:<\/strong> One missed client call can be critical, but on-call scheduling ensures coverage.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Service businesses:<\/strong> Urgent repair requests go to the technician on shift.<\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Small businesses:<\/strong> Rotate after-hours responsibilities across the team so no one person is always \u201con call.\u201d<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Accessing the on-call calendar<\/h3>\n\n\n\n<p style=\"font-size:18px\">Before you can see the calendar in your app, it must be <strong>enabled by the Client Services Team<\/strong>. The <strong>\u201cManage on-call schedule\u201d<\/strong> button will only appear once it\u2019s activated. To enable, contact us directly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>US clients:<\/strong> <a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828 <\/a>| <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Canada clients:<\/strong> <a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a> | <a href=\"help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Once enabled:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Log in at<a href=\"https:\/\/my.answerconnect.app\" target=\"_blank\" rel=\"noreferrer noopener\"> my.answerconnect.app<\/a>.<\/li>\n\n\n\n<li style=\"font-size:18px\">Go to <strong>Settings &gt; Live Receptionist &gt; Overview<\/strong>.\n<ul class=\"wp-block-list\">\n<li>If you have multiple accounts, select the one you want to update.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li style=\"font-size:18px\">Select the <strong>Manage on-call schedule<\/strong> button.<br><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-1024x599.jpg\" alt=\"\" class=\"wp-image-2293\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/1-Desktop-3-2048x1198.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Setting up your on-call calendar<\/h3>\n\n\n\n<p style=\"font-size:18px\">Before you start, ensure everyone on the calendar is already added to your contacts with up-to-date phone numbers and emails.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">To add or edit a calendar:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Open the on-call calendar.<\/li>\n\n\n\n<li style=\"font-size:18px\">Use the hamburger menu (top left) &gt; <strong>Add a calendar<\/strong> to create a new one.<\/li>\n\n\n\n<li style=\"font-size:18px\">Hover over an existing calendar to rename or delete it.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-1024x599.jpg\" alt=\"\" class=\"wp-image-2288\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/new-screenshot-2048x1198.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">To add a schedule:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Select the day &gt; <strong>Add schedule<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1-1024x599.jpg\" alt=\"\" class=\"wp-image-2274\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/6-1.jpg 1662w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\"><strong>2.<\/strong> Enter the time range, number of attempts, and choose the contact.<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>3. <\/strong>Select which phone number to use, even if only one is listed. Without a selection, calls default to messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7-1024x599.jpg\" alt=\"\" class=\"wp-image-2280\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/7.jpg 1662w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">If you would like to change how calls are handled (for example, from calls to messages or vice versa), please contact our Client Services Team. Updates to the on-call calendar alone won\u2019t change this behaviour, as your script and call handling settings also need to be adjusted to ensure everything works correctly.<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>4.<\/strong> Add a delivery method (person\u2019s name or a grouping).<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>5.<\/strong> If needed, add multiple contacts.<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>6.<\/strong> Click <strong>Save<\/strong>.<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>7.<\/strong> To change the order of contacts, drag and drop the schedule boxes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4-1024x599.jpg\" alt=\"\" class=\"wp-image-2271\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/4.jpg 1662w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Copying schedules: <\/h4>\n\n\n\n<p style=\"font-size:18px\"><strong>Single day:<\/strong> <br><strong>1.<\/strong> To copy one day to another, hover next to the date <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3-1024x599.jpg\" alt=\"\" class=\"wp-image-2272\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/3.jpg 1662w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\"><strong>2.<\/strong> Click the copy icon and select the new date<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2-1024x599.jpg\" alt=\"\" class=\"wp-image-2273\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2-1024x599.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2-300x175.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2-768x449.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2-1536x898.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/2.jpg 1662w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>Full range:<\/strong> To copy a full range of dates, click the copy icon &gt; enter start and end dates &gt; <strong>Copy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Useful info<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Build your schedule as far in advance as needed.<\/li>\n\n\n\n<li style=\"font-size:18px\">Edit schedules anytime, and changes take effect immediately.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p style=\"font-size:18px\">If you\u2019d like assistance with integrating your on-call calendar into scripts or call flows, our Client Services Team is here to help:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>US clients:<\/strong> <a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828<\/a> | <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Canada clients:<\/strong> <a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a> |<a href=\"help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\"> help@answerconnect.com&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An on-call calendar ensures urgent calls are routed to the right person on your team at the right time. Our virtual receptionists consult your script, which automatically updates based on&#8230;<\/p>\n","protected":false},"author":4,"featured_media":2283,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,44],"tags":[93],"class_list":["post-293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-app","category-app-app","tag-on-call-calendar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to create an on-call calendar - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Want to create an on-call calendar? We can help with that! 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