{"id":297,"date":"2022-05-30T14:08:03","date_gmt":"2022-05-30T14:08:03","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=297"},"modified":"2026-04-28T09:07:02","modified_gmt":"2026-04-28T09:07:02","slug":"how-to-make-phone-number-and-call-transfer-changes","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-to-make-phone-number-and-call-transfer-changes\/","title":{"rendered":"How to make phone number and call transfer changes"},"content":{"rendered":"\n<p style=\"font-size:18px\">Need to update your number or adjust who calls are transferred to? This article walks you through updating your number, updating a team member\u2019s number, changing call transfer recipients, and editing your on-call calendar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Update your number<\/h2>\n\n\n\n<p style=\"font-size:18px\">To update your phone number, simply:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Log in to your <strong>AnswerConnect app<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Go to the <strong>Settings<\/strong> tab<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>Your profile<\/strong><\/li>\n\n\n\n<li>Click the <strong>edit icon<\/strong> at the top right of the screen<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-1024x411.png\" alt=\"\" class=\"wp-image-2196\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-1024x411.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-300x120.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-768x308.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-1536x616.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-1-2048x822.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Enter your new phone number<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-1024x489.png\" alt=\"\" class=\"wp-image-2198\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-1024x489.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-300x143.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-768x367.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-1536x733.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-2-2048x978.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Update a team member&#8217;s number&nbsp;<\/h2>\n\n\n\n<p style=\"font-size:18px\">Only <strong>owners and admins<\/strong> are able to update a team member\u2019s number. To update an existing phone number of a team member, you can:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Log in to your <strong>AnswerConnect app<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Go to the <strong>Settings<\/strong> tab<\/li>\n\n\n\n<li style=\"font-size:18px\">Click <strong>Your team<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px\">Press the name of the<strong> team member<\/strong> you\u2019d like to make the update to<\/li>\n\n\n\n<li style=\"font-size:18px\">Click the <strong>edit icon<\/strong> at the top right of the screen<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-1024x411.png\" alt=\"\" class=\"wp-image-2201\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-1024x411.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-300x120.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-768x308.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-1536x616.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-3-2048x822.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Enter the new phone number<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-1024x489.png\" alt=\"\" class=\"wp-image-2202\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-1024x489.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-300x143.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-768x367.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-1536x733.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-to-make-phone-number-and-call-transfer-changes_-4-2048x978.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to change who calls are transferred to<\/h2>\n\n\n\n<p style=\"font-size:18px\">This setting must be updated by our <strong>Client Services<\/strong> team. Please contact us, and we\u2019ll update your live answering script to ensure calls continue transferring smoothly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\"><strong>US clients:<\/strong> <a href=\"tel:800-531-5828\" target=\"_blank\" rel=\"noreferrer noopener\">800-531-5828 <\/a>| <a href=\"mailto:clientservices@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">clientservices@answerconnect.com<\/a><\/li>\n\n\n\n<li style=\"font-size:18px\"><strong>Canada clients:<\/strong> <a href=\"tel:800-858-1625\" target=\"_blank\" rel=\"noreferrer noopener\">800-858-1625<\/a> | <a href=\"mailto:help@answerconnect.com\" target=\"_blank\" rel=\"noreferrer noopener\">help@answerconnect.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Update your on-call schedule<\/h2>\n\n\n\n<p style=\"font-size:18px\">If you need to update who your receptionist contacts when a call comes in, you can make changes directly in the AnswerConnect app. For those who have different staff on duty at different times and would like to have calls transferred accordingly, follow this <a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/how-to-create-an-on-call-calendar\/\" target=\"_blank\" rel=\"noreferrer noopener\">helpful guide<\/a> to make amendments.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Add a new team member<\/h3>\n\n\n\n<p style=\"font-size:18px\">If you need to add a new person before including them in your on-call schedule, or you want to update someone\u2019s details, follow the steps in our dedicated guide: <a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/how-can-i-add-edit-or-remove-a-staff-member\/\" target=\"_blank\" rel=\"noreferrer noopener\">How can I add, edit, or remove a staff member?<\/a><\/p>\n\n\n\n<p style=\"font-size:18px\">If you need further guidance on making phone number or call transfer changes, please get in touch with our Client Services team.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need to update your number or adjust who calls are transferred to? This article walks you through updating your number, updating a team member\u2019s number, changing call transfer recipients, and&#8230;<\/p>\n","protected":false},"author":4,"featured_media":2215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,8],"tags":[95],"class_list":["post-297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-account-setting","category-app","tag-how-do-i-change-my-transfer-number"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to make phone number and call transfer changes - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Need to change your transfer number? 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