{"id":299,"date":"2022-05-30T14:08:42","date_gmt":"2022-05-30T14:08:42","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=299"},"modified":"2025-12-03T08:02:10","modified_gmt":"2025-12-03T08:02:10","slug":"how-can-i-add-edit-or-remove-a-staff-member","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-can-i-add-edit-or-remove-a-staff-member\/","title":{"rendered":"How can I add, edit, or remove a staff member?"},"content":{"rendered":"\n

Keeping your team profiles updated, whether you add, edit or remove members, helps maintain accuracy and security across your account. New team members are also added as verified contacts<\/a>, which helps our receptionists recognise returning callers faster and reduces repetitive questions.<\/p>\n\n\n\n

Add a New Staff Member<\/strong><\/h2>\n\n\n\n

1. Log into your AnswerConnect app<\/strong> > Navigate to Settings > Your Team<\/strong> > Click the \u201c+\u201d (Add Team Member)<\/strong> button.<\/p>\n\n\n\n

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2. Enter the staff member\u2019s name and email address<\/strong>.<\/p>\n\n\n\n

3. Assign a role<\/strong>: Admin or Standard Member (Admins have additional access, such as managing the team and viewing billing).<\/p>\n\n\n\n

4. Assign a number<\/strong> from your account number or live receptionist number.<\/p>\n\n\n\n

5. Click Add<\/strong> > The staff member will need to accept the invitation via email to access the app<\/p>\n\n\n\n

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Note:<\/strong> Adding someone here updates the app directory. If you need them included in a script or delivery method, contact the client services team.<\/p>\n\n\n\n

Edit a Staff Member<\/strong><\/h2>\n\n\n\n

1. Go to Settings > Your Team<\/strong> > Select the staff member\u2019s name<\/strong><\/p>\n\n\n\n

2. Click the pencil icon<\/strong> on the right side to edit details ( full name, phone number, role, pronouns) > Hit save<\/strong>.<\/p>\n\n\n\n

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Remove a Staff Member<\/strong><\/h2>\n\n\n\n

1. Go to Settings > Your Team<\/strong> > Select the staff member<\/strong> you want to remove.<\/p>\n\n\n\n

2. Click the three dots<\/strong> on the right side and select Delete Profile<\/strong><\/p>\n\n\n\n

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Update Working Hours for a Specific Staff Member<\/strong><\/h2>\n\n\n\n

Go to Settings > Your Team<\/strong> > Select the staff member<\/strong> > Click the pencil icon<\/strong> > Update working hours<\/strong> and save changes.<\/p>\n\n\n\n

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Need help?<\/h2>\n\n\n\n

If you\u2019d like guidance adding or updating team members, or want to make sure your directory and verified contacts are set up correctly, our Client Services Team is here to help:<\/p>\n\n\n\n