{"id":315,"date":"2022-05-30T14:28:07","date_gmt":"2022-05-30T14:28:07","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=315"},"modified":"2025-07-31T14:57:31","modified_gmt":"2025-07-31T14:57:31","slug":"how-do-i-set-my-status","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/how-do-i-set-my-status\/","title":{"rendered":"How do I set my status?"},"content":{"rendered":"\n<p>Use the Status feature to tell our virtual receptionists when you\u2019re free &#8211; and when you\u2019re not &#8211; so calls are routed exactly the way you want.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change your status in seconds<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">1.<strong> <\/strong>Open the AnswerConnect <strong>desktop or mobile app<\/strong> and go to the <strong>Inbox<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-1024x505.jpg\" alt=\"\" class=\"wp-image-1508\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-1024x505.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-300x148.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-768x379.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-1536x757.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-1-2-2048x1010.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">2. Tap <strong>Status<\/strong> at the bottom of the screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-1024x505.jpg\" alt=\"\" class=\"wp-image-1509\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-1024x505.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-300x148.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-768x379.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-1536x757.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-4-2-2048x1010.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">3. Select one of the presets, Available, Break, or In a Meeting, or create your custom status (e.g., \u201cSchool Run\u201d, \u201cDeep Work\u201d).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-1024x505.jpg\" alt=\"\" class=\"wp-image-1510\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-1024x505.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-300x148.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-768x379.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-1536x757.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-2-1-2048x1010.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">4.<strong> <\/strong>You\u2019ll be prompted to select how long you want the status active for, \u201cUntil further notice,\u201d or set an end time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-1024x505.jpg\" alt=\"\" class=\"wp-image-1511\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-1024x505.jpg 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-300x148.jpg 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-768x379.jpg 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-1536x757.jpg 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/05\/How-do-I-set-my-status-3-1-2048x1010.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What happens when you\u2019re not available?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">While your status is anything other than Available, receptionists will not attempt to transfer live calls or <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/#Live_Relay:~:text=escalated%20support%20requests.-,Live%20Relay,-With%20live%20relay\" target=\"_blank\" rel=\"noreferrer noopener\">live relay<\/a> messages to you.<\/li>\n\n\n\n<li style=\"font-size:18px\">Team members who can log in to the portal or mobile app will see your current status, so everyone stays aligned.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Quick facts<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">While your status is anything other than Available, receptionists will not attempt to transfer live calls or <a href=\"https:\/\/www.answerconnect.com\/help-center\/getting-started\/do-you-transfer-calls\/#Live_Relay:~:text=escalated%20support%20requests.-,Live%20Relay,-With%20live%20relay\" target=\"_blank\" rel=\"noreferrer noopener\">live relay<\/a> messages to you.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Default: All users start in Available status <\/li>\n\n\n\n<li style=\"font-size:18px\">Custom status: Add a short label and pick an emoji to create personalised away messages.<\/li>\n\n\n\n<li>Access: Any staff member with app access can update their status.<\/li>\n<\/ul>\n\n\n\n<p><strong>Don\u2019t have the mobile app yet?<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/how-do-i-download-the-mobile-app\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to get the mobile app \u2192<\/strong><\/a>   <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Use the Status feature to tell our virtual receptionists when you\u2019re free &#8211; and when you\u2019re not &#8211; so calls are routed exactly the way you want. Change your status&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,46],"tags":[],"class_list":["post-315","post","type-post","status-publish","format-standard","hentry","category-app","category-mobile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I set my status? - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Want to update your status to let your team and your virtual receptionists know when you&#039;re available? 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