{"id":328,"date":"2022-05-30T14:48:33","date_gmt":"2022-05-30T14:48:33","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/helpcentre\/?p=328"},"modified":"2025-07-09T14:43:50","modified_gmt":"2025-07-09T14:43:50","slug":"whats-the-messages-archive","status":"publish","type":"post","link":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/","title":{"rendered":"What&#8217;s the messages archive?"},"content":{"rendered":"\n<p style=\"font-size:18px\">The Messages Archive is where you can store older messages so they don\u2019t clutter your inbox, but still remain accessible if you need to refer back to them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to archive a message:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Go to the Inbox tab in the mobile app.<\/li>\n\n\n\n<li style=\"font-size:18px\">Tap to select the message you want to archive.<\/li>\n\n\n\n<li style=\"font-size:18px\">Tap the three dots in the top right-hand corner.<\/li>\n\n\n\n<li style=\"font-size:18px\">Select Move to Archive from the menu.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\" alt=\"\" class=\"wp-image-1421\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-300x169.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-768x432.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1536x864.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Where to find archived messages:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">From the Inbox, tap the drop-down arrow in the top right-hand corner.<\/li>\n\n\n\n<li style=\"font-size:18px\">You\u2019ll see three options: Search, Archive, and Account.<\/li>\n\n\n\n<li style=\"font-size:18px\">Tap Archive to view your stored messages.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image-1024x576.png\" alt=\"\" class=\"wp-image-1422\" srcset=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image-1024x576.png 1024w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image-300x169.png 300w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image-768x432.png 768w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image-1536x864.png 1536w, https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-2nd-Image.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:18px\">You can toggle between your inbox and the archive any time.<\/p>\n\n\n\n<p style=\"font-size:18px\">If you\u2019re unable to see archived messages, make sure you\u2019re running the latest version of the <a href=\"https:\/\/www.answerconnect.com\/help-center\/app\/how-do-i-download-the-mobile-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">AnswerConnect app<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Messages Archive is where you can store older messages so they don\u2019t clutter your inbox, but still remain accessible if you need to refer back to them. How to&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,46],"tags":[113],"class_list":["post-328","post","type-post","status-publish","format-standard","hentry","category-app","category-mobile","tag-messages-archive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What&#039;s the messages archive? - Help Center | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What&#039;s the messages archive? - Help Center | AnswerConnect\" \/>\n<meta property=\"og:description\" content=\"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\" \/>\n<meta property=\"og:site_name\" content=\"Help Center | AnswerConnect\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-30T14:48:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-09T14:43:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"What&#8217;s the messages archive?\",\"datePublished\":\"2022-05-30T14:48:33+00:00\",\"dateModified\":\"2025-07-09T14:43:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\"},\"wordCount\":137,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\",\"keywords\":[\"Messages Archive\"],\"articleSection\":[\"App\",\"Mobile\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\",\"url\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\",\"name\":\"What's the messages archive? - Help Center | AnswerConnect\",\"isPartOf\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\",\"datePublished\":\"2022-05-30T14:48:33+00:00\",\"dateModified\":\"2025-07-09T14:43:50+00:00\",\"description\":\"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect\",\"breadcrumb\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.answerconnect.com\/help-center\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What&#8217;s the messages archive?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#website\",\"url\":\"https:\/\/www.answerconnect.com\/help-center\/\",\"name\":\"Help Center | AnswerConnect\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.answerconnect.com\/help-center\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#organization\",\"name\":\"Help Center | AnswerConnect\",\"url\":\"https:\/\/www.answerconnect.com\/help-center\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/08\/ac-new-logo.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/08\/ac-new-logo.png\",\"width\":750,\"height\":750,\"caption\":\"Help Center | AnswerConnect\"},\"image\":{\"@id\":\"https:\/\/www.answerconnect.com\/help-center\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\/\/www.answerconnect.com\/help-center\/author\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What's the messages archive? - Help Center | AnswerConnect","description":"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/","og_locale":"en_US","og_type":"article","og_title":"What's the messages archive? - Help Center | AnswerConnect","og_description":"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect","og_url":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/","og_site_name":"Help Center | AnswerConnect","article_published_time":"2022-05-30T14:48:33+00:00","article_modified_time":"2025-07-09T14:43:50+00:00","og_image":[{"url":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#article","isPartOf":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/"},"author":{"name":"","@id":""},"headline":"What&#8217;s the messages archive?","datePublished":"2022-05-30T14:48:33+00:00","dateModified":"2025-07-09T14:43:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/"},"wordCount":137,"commentCount":0,"publisher":{"@id":"https:\/\/www.answerconnect.com\/help-center\/#organization"},"image":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png","keywords":["Messages Archive"],"articleSection":["App","Mobile"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/","url":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/","name":"What's the messages archive? - Help Center | AnswerConnect","isPartOf":{"@id":"https:\/\/www.answerconnect.com\/help-center\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage"},"image":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png","datePublished":"2022-05-30T14:48:33+00:00","dateModified":"2025-07-09T14:43:50+00:00","description":"Does your Inbox feel cluttered? We can help with that! Learn everything you need to know about archiving messages here | AnswerConnect","breadcrumb":{"@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#primaryimage","url":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png","contentUrl":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2025\/07\/Archive-1st-Image-1024x576.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.answerconnect.com\/help-center\/app\/whats-the-messages-archive\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.answerconnect.com\/help-center\/"},{"@type":"ListItem","position":2,"name":"What&#8217;s the messages archive?"}]},{"@type":"WebSite","@id":"https:\/\/www.answerconnect.com\/help-center\/#website","url":"https:\/\/www.answerconnect.com\/help-center\/","name":"Help Center | AnswerConnect","description":"","publisher":{"@id":"https:\/\/www.answerconnect.com\/help-center\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.answerconnect.com\/help-center\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.answerconnect.com\/help-center\/#organization","name":"Help Center | AnswerConnect","url":"https:\/\/www.answerconnect.com\/help-center\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.answerconnect.com\/help-center\/#\/schema\/logo\/image\/","url":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/08\/ac-new-logo.png","contentUrl":"https:\/\/storage.googleapis.com\/anct-helpcenter\/1\/2022\/08\/ac-new-logo.png","width":750,"height":750,"caption":"Help Center | AnswerConnect"},"image":{"@id":"https:\/\/www.answerconnect.com\/help-center\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"","url":"https:\/\/www.answerconnect.com\/help-center\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/posts\/328"}],"collection":[{"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":7,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/posts\/328\/revisions"}],"predecessor-version":[{"id":1424,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/posts\/328\/revisions\/1424"}],"wp:attachment":[{"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/media?parent=328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/categories?post=328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerconnect.com\/help-center\/wp-json\/wp\/v2\/tags?post=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}