24/7 Services.
Discover more about the
services we offer.
How can emergency answering service help?
Custom call handling protocols are determined by you in advance. So when a call comes in, we act with competence and efficiency.
Your front office is now open 24/7 to respond to every business emergency.
The top features of an urgent call handling service.
24/7 customer service
Give your customers 24/7 professional support with a team of virtual receptionists.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Live chat answering
We can answer chats on your website just like we do your calls.
Appointment booking
Fill your calendar and take control of your schedule with secure appointment scheduling.
Know how to act when it matters most.
54%
of organizations have a disaster recovery plan in
place.1
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best virtual receptionist service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your business.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers consistently professional service.
1.Let’s talk.
Tell us about your company, your clients and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of your interactions via our app, SMS, or email.
You’re in good company.
“As a small office, I can’t grab every call. But now I can. The patient always has someone to talk to 24/7. This is a great value for my patients. I think having a service like this is important for all businesses.
“So far it has far exceeded my expectations and I would recommend it to small offices looking for a receptionist service or overflow/after hours phone service. The people who answer the call do an amazing job - they balance keeping the call short and to the point while making the caller feel heard.
We follow your
emergency protocol.
You set the rules for what happens when an urgent call comes in.
Want us to transfer the call or page a specific person? Does it depend on who is calling and why?
Your custom plan of action decides what happens next.
FAQs.
What is an urgent call handling service?
![arrow icon]()
An urgent call handling service is an answering solution that is staffed by professional virtual receptionists. We act as an extension to your office, handling calls in your preferred way.
Can an urgent call handling service route calls forward?
![arrow icon]()
Yes. Just like an in-house receptionist, we are able to route calls to the appropriate person at the appropriate time.
How can an urgent call handling service benefit me in emergencies?
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Choosing a call service means you are instantly reachable 24/7. Using your emergency procedure plan, we follow protocols to urgently deal with business emergencies. After every call, you receive an instant notification showing you the details of your interactions.
Can I customize how I want my calls to be handled?
![arrow icon]()
Yes. During the onboarding process we learn about your business from you. We handle your calls by following personalized scripts that you curate. You are able to edit your customizations at any time through the AnswerConnect portal.
What industries can an urgent call handling service operate in?
![arrow icon]()
We have a suite of clients across many industries. Including but not limited to:
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
See pricing.
Find the right plan for your business.
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