Discover more about the
services we offer.
of eCommerce professionals believe that the telephone has value to their business.
Harness an eCommerce call centre to
maximize your website conversions.
Be there for your prospective customers. Anywhere, anytime.
Never miss an opportunity
when clients call.
Win more business with real people, not automated voices.
Work from home, your office,
We recognize your returning callers
for a personalized experience.
Busy? Have an important meeting?
We've got you covered.
Choose your call-routing process and direct new opportunities to the right person on your team every time.
With qualified leads delivered directly to your inbox, you can focus on converting more customers.
Your online eCommerce call center can process orders, take payments and set up triggers for outbound calls.
We plug in seamlessly with the tools you use every day. Find your chosen CRMs in our integrations.
Engage with leads on-site in real-time, at no extra cost, with an easy-to-integrate web chat widget.
Track your usage, adjust call scripts and serve more customers through your dedicated AnswerConnect Portal.
See every new engagement.
See every new message, track usage and follow up on the latest opportunities Anywhere.
Manage your account.
Manage your account, customize your scripts and update your plans, anytime.
Connect with colleagues and clients.
Connect with colleagues and clients via secure video calls to manage projects and offer face-to-face demos.
Convert passive visitors to active customers.
Convert passive visitors to active customers and capture leads directly through your website with an easy-to-integrate live chat widget.
The best eCommerce customer care can adapt to the unique challenges of your business. Our friendly receptionists are an extension of your team.
From lead qualification to order management, your customers get consistently professional support. And with the AnswerConnect app, you can manage your account anywhere.
Tell us about your business, your customers and your goals. We work with you
to create call flows to give your clients the best experience.
Our friendly support service staff engage and interact with your leads and customers, 24/7.
See details of every customer interaction via our app, SMS, or email.
Your customer support requirements can change from month to month. That's why we offer scalable plans - allowing you to update your eCommerce answering service according to your needs.
Planning a big campaign for the upcoming season? Increase your minutes through your AnswerConnect Portal. Want to trim your minutes for a quiet period? With no fixed contracts, you can scale your plan at any time.
Find the right plan for your business.
No. Your contract is set on a monthly rolling basis and you can opt out at any time.
By doing what we do best–listening! During the onboarding process, we discuss your business model, business objectives and your customers. Best of all, with the Client Web Access Portal, you can update your settings at any time.
We work with your current team. Our customer experience experts develop call and chat flows specifically designed to respond to your business needs. If you already have a receptionist team, you can choose an after-hours service, or simply opt for us to handle your overflow calls and chats.
We offer a range of scalable plans at different prices according to usage. Click here to view our plans and pricing.
Yes. We offer after–hours answering services for eCommerce companies. We also offer overflow call answering to take the calls your team can’t reach. You can choose when we answer based on your requirements.
Setup varies according to requirements, but your account is usually set up within a few days. From finding the right plan for your business to your account going live, we keep you in the loop at all times.
Yes, our eCommerce receptionists are based across Canada, so you can give callers an on-brand experience in every interaction.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at firstname.lastname@example.org
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