Small Business Phone Answering Service.

Free your team to focus on growing your business and give customers 24/7 support.

Plans & Pricing
dark haired receptionist with headset

Why it works.

  • Capture lead

    Capture every lead

    Be there for your prospective
    customers. Anywhere, anytime.

  • casette recorder

    No voicemail, no bots

    Win more business with real people,
    not automated voices.

  • small phone with notification

    Manage my calls

    Busy? Have an important meeting?
    We've got you covered.

  • address book

    Know my callers

    We recognize your returning callers
    for a personalized experience.

  • finger print

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • puzzle piece

    CRM integration

    We integrate seamlessly with
    your current systems.

A cost-effective business telephone answering service.

How do you provide a high standard of customer support without the cost of hiring full-time, in-house employees? For many small businesses, that level of service is out of reach.

Enjoy the benefits of an in-house team, without the hiring, training and staffing costs with a small business phone answering service.

And because our Canadian based agents work from home, they aren't vulnerable to local service outages or natural disasters.

dark haired man on the phone

How we help small businesses
grow.

  • 24/7 customer support

    Your virtual receptionists answer calls and ensure you capture every lead generated by your campaigns.

  • Industry-specific knowledge

    Your agents combine sector-specific knowledge with the latest small business answering service software to give every caller specialized support.

  • Call forwarding and routing

    Direct specific call types to the best person in your team. Decide where we route your inbound calls, and chats to pursue the best leads.

  • Lead capture and qualification

    Your small business answering service can filter calls and pass the best opportunities directly to your sales and support team.

  • Instant callback

    Set automated triggers to enable your virtual receptionists to respond to queries and follow up on the latest opportunities for you.

  • Order management

    Boost your bottom line and take your small business to the next level with a 24/7 order management service.

  • Outbound dialling

    Proactively engage with warm leads. Your virtual receptionists can make outbound calls on your behalf using your chosen call flow.

  • Appointment booking

    Help callers schedule appointments and allow your virtual receptionists to add bookings directly into your calendar.

Aesthetic circles

The voice (and ears) of your business.

Our friendly virtual receptionists are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of customer interactions and follow up via the AnswerConnect
    mobile and desktop app.

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Service that scales to your needs.

Your business is never static. It's constantly changing. You'll have busy periods and quiet periods.

With a scalable answering service, you can upgrade and downgrade your plan anytime.

female receptionist with headset

You’re in good company.

The AnswerConnect team is amazing! Fast, friendly and accommodating; would definitely recommend any small business owner to try them out!

Kayla Johnson
Twice Media Productions

My practice and quality of life in general have improved dramatically since hiring the trusty services of AnswerConnect. I highly recommend getting this help if you are in a small firm like me with limited resources.

Jane Y. Lee
Peterson Conners LLP
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Want to hear
how
we sound?

Share your company name and we'll
give you a unique toll-free number.

Experience what your customers will hear. Call us now and we'll answer in your company name.

Demo Call

FAQs.

  • Why would I need a small business answering service?Arrow icon

    Engaging with callers 24/7 is a major challenge, especially for small and medium businesses that don't want to pay for a team to operate around the clock. That's why many businesses opt to outsource their customer support to a business answering service.

  • Will I be locked into a contract?Arrow icon

    No. Your contract runs on a monthly rolling basis. You can opt-out at any time with no cancellation fees.

  • How can I check my calls and messages? Arrow icon

    You can check all calls and messages through the AnswerConnect mobile and Desktop app. You can review recordings of conversations, leave notes for your virtual receptionists and follow-up with leads directly through the app.

  • How does a small business answering service work? Arrow icon

    A business answering service works as an extension of your customer support team. Working from their respective home offices, a team of Canadian virtual receptionists provide real-time responses to business calls and web chat interactions. These 'business answering agents' engage with your customers and record and relay messages to you and other relevant members of staff.

  • How does AnswerConnect get to know my business? Arrow icon

    We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an after hours call answering service, or opt for us to handle your overflow calls.

  • Where are your receptionists based? Arrow icon

    Our virtual receptionists are based around Canada, so you can give callers an on-brand experience in every interaction.

  • How much does an answering service cost for a small business? Arrow icon

    We offer a range of scalable plans at different prices according to usage. Click here to view our plans and pricing.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com

See pricing.

Find the right plan for your business.

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No one is too small to make a difference

Mindset

Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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