24/7 Services.
Discover more about the
services we offer.
How can a call centre help me grow?
Whether you need a call centre to capture your overflow calls, after-hour calls, or all your calls, our virtual receptionists have got you covered.
Say hello to more business when you answer every call. Increase customer satisfaction, and retain existing customers with excellent 24/7 customer service.
The top features of a customer support
call centre.
24/7 customer service
Give your customers 24/7 professional support with a team of virtual receptionists.
Live chat answering
We can answer chats on your website just like we do your calls.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Fill your calendar with secure appointment scheduling.
Offer an exceptional experience.
95%
Source: 1NICE - 2022 DIGITAL-FIRST CUSTOMER EXPERIENCE REPORTof consumers say customer service impacts their brand loyalty.1
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best customer support call centre service is the one that can handle the unique challenges of your business.
Our friendly virtual receptionists are an extension of your business.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your
customers consistently professional service.
1.Let's talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
You’re in good company.
“My company has used them for over a year and they are 100% there, 24/7/365 to keep our business connected to the world
“Words can not adequately capture all the good things I have to say about AnswerConnect. Their services are top notch and second to none. This is a company that truly cares. You can just feel it from the way they attend to your problem.
Stay in control.
Our virtual receptionists answer calls the way you want, and you can update this at any time. Want to hear how we’re doing? With call recording and feedback, you can ensure our receptionists give every caller an on-brand experience.
And finally, you’re in control of your plan. All AnswerConnect plans run on a monthly rolling basis. You can upgrade, downgrade, or cancel at any time.
See Plans
FAQs.
What is a customer support call centre?
![Arrow icon]()
A customer support call centre is a service that supports your business to answer customer calls and chats 24/7. Unlike traditional call centres, our receptionists are all virtual. They handle customer calls and chats on behalf of your business from their home.
Where are your customer support receptionists based?
![Arrow icon]()
Our call answering team is based around Canada. During extremely busy periods, some of your calls may be routed to our US or UK-based answering teams.
Can a customer support call centre schedule my appointments?
![Arrow icon]()
Yes! We perform all the tasks you would expect from an in-house receptionist, including scheduling your appointments.
How long does it take to set up customer support for my business?
![Arrow icon]()
Once we’ve completed your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
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Learning, Sharing & Giving Back
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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