Discover more about the
services we offer.
Why it works.
Capture every lead
Be there for your prospective
customers. Anywhere, anytime.
No voicemail, no bots
Win more business with real people,
not automated voices.
Manage my calls
Busy? Have an important meeting?
We've got you covered.
Know my callers
We recognize your returning callers
for a personalized experience.
Unique to you
No two businesses are the same.
Your call flow is tailor-made for you.
We integrate seamlessly with
your current systems.
What can a Canadian Call Centre
service do for your business?
24/7 customer service
With a team of virtual receptionists supporting your business 24/7/365, customers can reach you, anytime.
Easy appointment booking
Book more appointments and grow your bottom line. With appointment scheduling, our call centre agents add bookings directly to your calendar.
Messages and voicemail
We get your calls to the right person at the right time. We route your inbound calls, emails, and chats where they need to go.
With call centre solutions specialized to your industry, you can give every caller a unique response.
Call forwarding and routing
Direct specific calls to the best person in your team. Decide where we route your inbound calls, and chats to pursue the best leads.
Grow your order capacity and boost your bottom line with a 24/7 order management call centre service.
Lead capture and qualification
Free your team to focus on converting the best opportunities for your business while your virtual receptionists qualify your leads.
Track engagement everywhere
View messages, track your usage and adjust your account settings anywhere through your secure AnswerConnect Portal.
The voice (and ears) of your business.
Our friendly virtual call centre agents are an extension of your business.
From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.
Tell us about your business, your customers and your goals. We work with you
to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly call centre agents engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
Want to hear
Share your company name and we'll
give you a unique toll-free number.
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Experience what your customers will hear. Call us now and we'll answer in your company name.
What is a call centre service?
An inbound call centre service is specialized customer support in which real people - working remotely - answer calls on behalf of a business.
How can I improve my contact centre?
Engaging with callers 24/7 is a major challenge, especially for small and medium businesses that don’t want to pay for a team to operate around the clock. That’s why many businesses opt to outsource their customer support to an inbound call centre solution.
How to choose a call centre solution?
Every business is different, and every call centre solution will offer varying services. AnswerConnect offers a scalable call centre solution. You can adjust the amount of minutes you require each month and add new services (including live web chat support and appointment scheduling) at no extra cost.
Does my business need a call centre?
A call centre service can help your business by freeing up time for your existing team while providing the same high standard of customer service. If you're having trouble answering calls, following up with questions or generally engaging with leads and clients, then an answering service is an invaluable support tool for your business.
How does a call centre work?
A virtual call centre provides real-time responses to business calls and web chat interactions. Call centre agents respond to calls and on-site web chats, record messages, and relay them to your team.
How will you work with my business?
We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an after hours call centre solution, or simply opt for us to handle your overflow calls.
Are you based in Canada?
Yes, our call centre receptionists are based around Canada, so you can give callers an on-brand experience in every interaction.
Can’t find the answer to your question? Call us now: 800-700-8888
Find the right plan for your business.
Learning, Sharing & Giving Back.
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