We Pledge People, Not Bots.

Watch the video to find out why.

What is Pledge People, Not Bots?

What is Pledge People, Not Bots?

As part of we commit to always using real people in our customer service.

Real connection is a people thing.

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What consumers really think of bots.

  • 84%

    of consumers want companies to
    disclose if they're using AI in their
    customer service.

  • 78%

    of consumers prefer to speak
    to a real person over AI or
    a bot.

  • 71%

    of consumers feel that AI
    does not improve the customer
    experience.

See full report

Why People, Not Bots?

In a bid to save money, businesses are passing customer experience to AI. But
for real connection, you need real people.

Thats why we're promising to keep our business human.

People looking into mobile

Proudly
people-powered.

We’re proud to commit to protecting the most important element of the customer experience - Connection.

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Our Final Invention book cover

Our Final Invention: Artificial Intelligence and the End of the Human Era

James Barrat

Artificial Intelligence is close to surpassing human intelligence. As more companies invest in AI, this book explores the challenges we will face co-existing with these super-intelligent machines.

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