24/7 Services.
Discover more about the
services we offer.
Want extra hours in
your day?
Business owners spend an average of three hours a day on
phone calls.1 There are things only you can do for your business.
But taking customer calls and answering chats isn't one of them.
Our friendly virtual receptionists are here 24/7 to handle your customer service and to help you free up more time.
Source: 1 Arlington Research.
The top features of customer
support services.
24/7 customer service
Give your customers 24/7 professional support
with a team of virtual receptionists.Live chat answering
We can answer chats on your website just like
we do your calls.Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Fill your calendar and take control of your schedule with secure appointment scheduling.
Build customer loyalty.
81%
of customers say a positive customer service experience increases the chances of them making another purchase.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
The best customer support service is the one that can handle the unique challenges of your business.
From lead qualification to live chat support, our friendly virtual receptionists combine expertise and empathy to give callers consistently professional service.
1.Let's talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage
and interact with your leads and customers, 24/7.3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
You’re in good company.
“Over the past twenty years, we've collaborated with numerous companies, and AnswerConnect distinctly stands out for its professionalism and dedication to service. AnswerConnect is extremely quick to answer, typically responding in under a minute, on average less than 30 seconds, and at times in less than 10 seconds!
“Ever since we've made the switch to AnswerConnect, everything is running much smoother. Their 24/7 call answering (at no additional charge btw) agents are very professional and caring. They follow the scripts we've set up really well and are quick and effective with the call. Creating the scripts was also such a breeze.
Real connection is a people thing.
We pledge to keep every customer interaction human. That means your callers will always receive a response from a friendly, human virtual receptionist.
Say goodbye to voicemail, and hello to more business.
FAQs.
What does a customer support service include?
![arrow icon]()
A customer support service provides professional, friendly virtual receptionists to your business. Our virtual receptionists can perform all the same tasks as you'd expect from in-house reception. This includes, but is not limited to:
What is the average wait time for my customers to receive a response?
![Arrow icon]()
We aim to instantly connect your customers to a real person. We'll never send your callers to voicemail.
How do you get to know my business?
![Arrow icon]()
We do what we do best — listen! During the onboarding process, we discuss your business model, business objectives and your customers. Best of all, with the AnswerConnect app, you can update your customer support service settings at any time.
Will my customers know they're talking to a third-party customer support service?
![Arrow icon]()
No. We answer your calls just as you would following a customized script. Think of us as an extension of your team!
Can I listen to customer calls back?
![Arrow icon]()
Yes. Through the AnswerConnect app, you can listen to your calls back, view call transcripts, check all your interactions, leave feedback, and so much more!
Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com
See pricing.
Every plan comes with 24/7 coverage from a team of real people.
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Learning, Sharing & Giving Back.
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Carol DweckOur success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
AnswerConnect customers have helped us plant