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What is an MSP answering service?
An MSP answering service is a B2B customer service solution. The solution provides businesses with 24/7 call answering to give customers and prospects constant access to IT support.
Maintain and protect positive customer relationships with an MSP answering service.
The top features of an MSP answering service.
24/7 help desk
Free up your engineers to focus while we field enquiries.
Appointment scheduling
Simplify scheduling with appointments booked directly into your calendar.
Live chat support
Give your website visitors professional technical support, 24/7.
IT support services
Improve client satisfaction with 24/7 technical support.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers
for a personalized experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting?
We've got you covered.
The voice (and ears) of your business.
From lead qualification to 24/7 live chat support, they combine expertise,
efficiency and empathy to support your MSP, IT and Cloud customers.
1.Let's talk.
Tell us about your firm, your clients and your goals. We work with you to create
call flows to give your clients the best experience.2.Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of your interactions via our app, SMS, or email.
App features.
You’re in good company.
“Helpful staff that were understanding, showed empathy and solved the problem quickly and efficiently.
“Answer Connect has changed the way my company does business! Their flexibility to work with companies like mine who wanted to automate my sales pipeline is second to none.
Hear how we sound.
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FAQs.
How will my calls be answered with an MSP answering service?
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We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.
How long does it take to set up an MSP support service?
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It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.Can I scale this service in accordance with my busiest seasons?
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Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
quieter times, and cancel at any time.Why should I hire an MSP answering service instead of a call center or in-house staff?
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Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
ensuring your service is protected from localized power outages and other disruptions.Will I be charged for spam message answering?
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We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
team to block a specific number. When our receptionists realize it's a spam call, they hang up and we don't charge for the
first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.
Can't find the answer to your question? Call us at 800-700-8888 or email us at hello@answerconnect.com
See pricing.
Find the right plan for your business.
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Learning, Sharing & Giving Back.
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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