Scale with an MSP answering service.

Offer invaluable technical support from a
team of trained virtual receptionists.

Plans & Pricing
Smiling person on call

What is an MSP answering service?

An MSP answering service is a B2B customer service solution. The solution provides businesses with 24/7 call answering to give customers and prospects constant access to IT support.

Maintain and protect positive customer relationships with an MSP answering service.

Virtual receptionist on call for MSP answering service

The top features of an MSP answering service.

  • 24/7 help desk

    Free up your engineers to focus while we field enquiries.

  • Appointment scheduling

    Simplify scheduling with appointments booked directly into your calendar.

  • Live chat support

    Give your website visitors professional technical support, 24/7.

  • IT support services

    Improve client satisfaction with 24/7 technical support.

Aesthetic circles

Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers
    for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting?
    We've got you covered.

The voice (and ears) of your business.

From lead qualification to 24/7 live chat support, they combine expertise,
efficiency and empathy to support your MSP, IT and Cloud customers.

  • 1.Let's talk.

    Tell us about your firm, your clients and your goals. We work with you to create
    call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

Aesthetic blue arc
Aesthetic blue arc

App features.

  • Mobile App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • Desktop Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Business Phone Number

    Separate your personal and business calls.

    Separate your personal and business calls with a personalized business line.

  • Live chat answering

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardBusiness line id phone mockupChatsupport user interface
Aesthetic arc

You’re in good company.

Helpful staff that were understanding, showed empathy and solved the problem quickly and efficiently.

David Hale
Treo Solutions

Answer Connect has changed the way my company does business! Their flexibility to work with companies like mine who wanted to automate my sales pipeline is second to none.

Shawn Wilson
Starfixx Technologies
Aesthetic blue arc

Hear how we sound.

You are listening to Emily!

To hear how we could answer your calls, enter your details and call us for free.

To hear how we could answer your calls, call us for free on the number below.

To hear how we could answer your calls, enter your company name and call us for free.

Demo Call


  • How will my calls be answered with an MSP answering service?arrow

    We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.

  • How long does it take to set up an MSP support service?arrow

    It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
    your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.

  • Can I scale this service in accordance with my busiest seasons? arrow

    Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
    quieter times, and cancel at any time.

  • Why should I hire an MSP answering service instead of a call center or in-house staff? arrow

    Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
    leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
    ensuring your service is protected from localized power outages and other disruptions.

  • Will I be charged for spam message answering? arrow

    We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
    team to block a specific number. When our receptionists realize it's a spam call, they hang up and we don't charge for the
    first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.

Can't find the answer to your question? Call us at 800-700-8888 or email us at

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

No one is too small to make a difference


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

AnswerConnect customers have helped us plant

0 000 000 trees!Grow with us >