Call routing and
transfer service.

Only answer the calls you need to.

Plans & Pricing
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How can call routing help grow my business?

No call should be considered routine. We handle your call types
and accounts the way you want.

Following your call handling protocols, we route or transfer specific customer calls to the appropriate person.

Female receptionist with black headphone

The top features of a call routing and
transfer service.

  • 24/7 customer service

    Give your customers 24/7 professional support
    with a team of virtual receptionists.

  • Lead qualification

    We can qualify leads before routing them to you and your team.

  • Live chat answering

    Qualify your website visitors as leads with 24/7
    live chat

  • Appointment booking

    Streamline the customer journey with appointment scheduling.

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Reaching the right person matters.


of consumers will end a relationship with a business due to poor customer service.1

Source: 1Microsoft
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Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers
    for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting?
    We've got you covered.

The voice (and ears) of your business.

The best lead qualification service is the one that can handle the unique challenges of your business. Our
friendly receptionists are an extension of your firm.

From first point of contact to final purchase, they combine expertise, efficiency and empathy to give your customers consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you to create qualifying
    questions to capture the information you need to grow.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage
    and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or

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You’re in good company.

I use AnswerConnect for our after hours
line as a heating and air conditioning company. It works great for filtering calls
and determining what are the real emergencies that require an after hours
tech and what information can be left in a message for the daytime office staff to address.

Keith Norton
JDK Heating and Cooling

Excellent service at a really good value. As
a small business owner, having a service
like this takes a load off and allows us to focus our attention on what really matters.

Matthew Watts
Viva Media
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No call goes

Our virtual receptionists answer incoming calls within four rings. When a call comes in that
needs to be transferred or routed we politely place your caller on hold. Following this, we call you on a separate telephone line and transfer the call once you've answered and confirmed you’re available.

Choose the call routing protocols to determine where we transfer a call. You can change these protocols at any time.

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  • What is a call routing and transfer service? Arrow icon

    A call routing and transfer service, is
    an answering service which allows your callers to reach the right person, at the right
    time. Provide your callers with instant responses from a real-person, and capture every call 24/7.

  • How does call routing and transfer work? Arrow icon

    During your onboarding process, we create protocols to ensure we know what to do when a specific call comes in, so all
    calls are handled effectively by the correct person.

  • How can call routing and transfer help me? Arrow icon

    A call routing and transfer service can help you get time off the phone. Your customers are greeted by a real person before being seamlessly transferred to the appropriate member of your team. Through clear communication, and protocols - you
    will only be transferred the calls you're available to take. Answer every call when you untie yourself from the phone.

  • How can I update my call routing and transfer preferences? Arrow icon

    You can update your call routing and transfer protocols at any time through the AnswerConnect app. Contact the Client
    Services team for more information on 800-858-1625.

  • How will you answer my calls? Arrow icon

    We answer your calls just as you
    would — with a friendly, professional and on-brand voice. We work with you to create the perfect script for every type of call so your prospects get the right response every time.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at

See pricing.

Every plan comes with 24/7 coverage from a team of real people.


By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

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Choose your plan .

All plans include 24/7 live answering from real people.

  • Entry

    100 minutes

    $325 per month

    + $75.00 setup fee

    • Real people, 24/7
    • Basic scripting
    • CRM integrations
    • Desktop & mobile app
    Sign up

    $2.95 per additional minute

  • Best value badge

    300 minutes

    $425 per month

    No setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integration
    • Desktop & mobile app
    • Live chat support
    Sign up

    $2.75 per additional minute

  • Standard

    450 minutes

    $825 per month

    + $75.00 setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integration
    • Desktop & mobile app
    • Live chat support
    Sign up

    $2.75 per additional minute

|View larger plans
Download pricing PDF download icon

There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

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Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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