Urgent call
handling services.

24/7 live answering to handle emergencies
day and night.

Plans & Pricing
Virtual receptionist

How can emergency answering service help?

Custom call handling protocols are determined by you in advance. So when a call comes in, we act with competence and efficiency.

Your front office is now open 24/7 to respond to every business emergency.

Virtual receptionist on computer

The top features of an urgent call handling service.

  • 24/7 customer service

    Give your customers 24/7 professional support with a team of virtual receptionists.

  • Lead qualification

    Capture and qualify callers’ needs and convert more leads to customers.

  • Live chat answering

    We can answer chats on your website just like we do your calls.

  • Appointment booking

    Fill your calendar and take control of your schedule with secure appointment scheduling.

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Know how to act when it matters most.


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Source: 1 Computing Research.
Make a great impression

Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers
    for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting?
    We've got you covered.

The voice (and ears) of your business.

The best virtual receptionist service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your business.

From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers consistently professional service.

  • 1.Let’s talk.

    Tell us about your company, your clients and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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You’re in good company.

As a small office, I can’t grab every call. But now I can. The patient always has someone to talk to 24/7. This is a great value for my patients. I think having a service like this is important for all businesses.

Dr. John Tuggle
Wellness and Better Health Chiropractor

So far it has far exceeded my expectations and I would recommend it to small offices looking for a receptionist service or overflow/after hours phone service. The people who answer the call do an amazing job - they balance keeping the call short and to the point while making the caller feel heard.

Meaghan Adams
Meaghan Adams Law
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We follow your
emergency protocol.

You set the rules for what happens when an urgent call comes in.

Want us to transfer the call or page a specific person? Does it depend on who is calling and why?

Your custom plan of action decides what happens next.

female receptionist with headset


  • What is an urgent call handling service? arrow icon

    An urgent call handling service is an answering solution that is staffed by professional virtual receptionists. We act as an extension to your office, handling calls in your preferred way.

  • Can an urgent call handling service route calls forward? arrow icon

    Yes. Just like an in-house receptionist, we are able to route calls to the appropriate person at the appropriate time.

  • How can an urgent call handling service benefit me in emergencies? arrow icon

    Choosing a call service means you are instantly reachable 24/7. Using your emergency procedure plan, we follow protocols to urgently deal with business emergencies. After every call, you receive an instant notification showing you the details of your interactions.

  • Can I customize how I want my calls to be handled? arrow icon

    Yes. During the onboarding process we learn about your business from you. We handle your calls by following personalized scripts that you curate. You are able to edit your customizations at any time through the AnswerConnect portal.

  • What industries can an urgent call handling service operate in? arrow icon

    We have a suite of clients across many industries. Including but not limited to:

Can't find the answer to your question? Call us now: 800-700-8888 or email us at hello@answerconnect.com

See pricing.

Find the right plan for your business.


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Choose your plan .

All plans include 24/7 live answering from real people.

  • Entry

    100 minutes

    $325 per month

    + $75.00 setup fee

    • Real people, 24/7
    • Basic scripting
    • CRM integrations
    • Desktop & mobile app
    Sign up

    $2.95 per additional minute

  • Best value badge

    300 minutes

    $425 per month

    No setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integration
    • Desktop & mobile app
    • Live chat support
    Sign up

    $2.75 per additional minute

  • Standard

    450 minutes

    $825 per month

    + $75.00 setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integration
    • Desktop & mobile app
    • Live chat support
    Sign up

    $2.75 per additional minute

|View larger plans
Download pricing PDF download icon

There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

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