Customer Support

Can potential customers buy your products or similar ones from multiple competitors? If so, then you must corner the market on more than product selection. Our capable, helpful customer care team supports your web customers 24 hours per day, 7 days per week, 365 days per year.

When web visitors originate across states, timezones, and countries, customer service shouldn't close at 5pm.

Customers shop, research, and surf online all day, every day. Shopping carts are abandoned and customers click through to your competitor when they can't find an answer related to shipping, privacy, or product attributes. You may think everything is exactly where a customer should be able to find it, but sometimes that's not enough. We answer phone calls, web chats, and emails promptly 24 hours per day, 7 days per week, 365 days per year. And we're available within 4 rings in more than 90% of the cases to speak to customers no matter what time of day or night that they need you.

We remove barriers to purchase.

Your web analytics illuminate where and how customers have difficulty. We partner with you to remove those barriers and encourage customers to purchase. Our innovative web chat capabilities in addition to telephone and email support are intended to resolve concerns that cause customers to abandon their shopping carts or give up in frustration when they can't find what they need.

Your branding and culture shape our service.

From the customized answer phrase to the web chat window appearance, and to the words we use when speaking with your customers, your needs shape the customer care we offer. Customers reach your customer service department, powered behind the scenes by AnswerConnect's Business Support Associates.

Custom technology enables our team to deliver praiseworthy service

Through our proprietary, web-based CRM interface, our team logs directly into your web-enabled order management system to place or check on orders. We store your customer care protocols within our SaaS-delivered application to speak with the consistent voice of your brand. So each time a customer contacts you, we have the information we need to fulfill their needs.

Contact AnswerConnect today via phone, web chat, or email to experience our customer care first hand!

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