Insurance Brokers

You and your team have many duties that compete for your attention. AnswerConnect acts as your front office staff during business hours or after hours. We're there whenever you need us so your team can take a day off or focus on other priorities.

AnswerConnect boosts your brokerage with our professionalism and industry knowledge

Every call, email, and web chat is answered in your name; clients appreciate the enhanced service.

Contact center services for insurance brokers:

• 24/7/365 live customer support via telephone, email, and web chat
• After hours answering
• Complimentary 800 telephone numbers
• Call routing and transfer
• Urgent call handling
• Appointment and schedule management
• Voicemail services
• Free, online tools for engaging customers on your website

Start relationships right.

Reaching a competent Business Support Associate - versus an impersonal voicemail box or rude operator - starts your new client relationship on the right foot when you aren't available to speak with those clients personally. Our Business Support Associates are trained to ask for basic information and elicit details from potential brokerage clients about their specific needs. If you'd prefer that we simply take a message, we're also happy to do that instead.

Urgent calls are handled according to your instructions.

We write a crisis management plan for urgent calls when you set-up your account. That way, we understand when we need to transfer calls or page your team. When an accident occurs and a customer calls your office, we also know where to direct them next and how to handle their requests.

We're more than an answering service.

Contact AnswerConnect today at 1-800-525-1315 to learn how we can put our solutions to work for your brokerage!

Learn more about this service