You and your team have many duties that compete for your attention. AnswerConnect acts as your front office staff during business hours or after hours. We're there whenever you need us so your team can take a day off or focus on other priorities.
Every call, email, and web chat is answered in your name; clients appreciate the enhanced service.
Contact center services for insurance brokers:
Reaching a competent Business Support Associate - versus an impersonal voicemail box or rude operator - starts your new client relationship on the right foot when you aren't available to speak with those clients personally. Our Business Support Associates are trained to ask for basic information and elicit details from potential brokerage clients about their specific needs. If you'd prefer that we simply take a message, we're also happy to do that instead.
We write a crisis management plan for urgent calls when you set-up your account. That way, we understand when we need to transfer calls or page your team. When an accident occurs and a customer calls your office, we also know where to direct them next and how to handle their requests.
Contact AnswerConnect today at 1-800-525-1315 to learn how we can put our solutions to work for your brokerage!Learn more about this service