Doctors, specialists, psychologists, and other health professionals are hard pressed to accomplish their daily tasks. From seeing patients to completing mountains of paperwork, practicing medicine is more complicated and time-consuming than ever.
We work with you to enhance patient service and boost your productivity. AnswerConnect's Team Medical lightens your administrative workload so you can better focus on patients.
Important contact center services for Medical Professionals:
Answering every call is impossible for busy medical professionals. Friendly, competent associates ensure that your patients reach a live person 24 hours per day, 7 days per week, 365 days per year. Over 95% of calls are answered within 4 rings.
Our team manages your calendar: setting, modifying, confirming and canceling appointments. We can integrate with your web-based calendaring systems.
Urgent calls are directly transferred to you or a specified contact. Messages can be relayed through our administrative team to your customers or associates. You determine which calls are urgent and which are routine.
Friendly, helpful administrative associates answer every call in your name - not ours. Each Team Medical associate working on your account has completed HIPAA training, so you can rest assured that your patient's privacy is being handled with care. Our screening and hiring process ensures that principled, enthusiastic people become AnswerConnect employees.
Unless you opt for dedicated staffing, you pay for time spent working for you and your patients. When flu season hits and your office is inundated with calls during business hours and after hours, our team will be there to answer incoming calls for you. Team Medical lightens your administrative workload so you have more time to spend with patients and practice medicine.