24/7 live level 1 telephone support
Every software provider has one element in common: Innovate or fail. Cutting edge improvements and new products constantly enable you to stay ahead of competitors. So if you operate on the cutting edge, then why is your customer support stuck in the 20th century?
AnswerConnect offers software providers multi-channel customer support delivered 24 hours per day, 7 days per week, 365 days per year. Instead of depending on telephone support alone, AnswerConnect extends your capabilities with email and web chat capability as well as our proprietary lead capture tools, Active Response.
Team Tech steps in when you aren't able. AnswerConnect routes technical support calls to our specially trained tech support team. Team Tech partners with many types of operations to offer Level 1 technical support services 24/7/365. We handle many minor issues and elevate calls to your expert team based on criteria set by you. AnswerConnect is committed to expanding our team's knowledge and keeping them current on innovations through regular trainings.
Whether your customers are inquiring about general service issues or technical roadblocks, AnswerConnect's capable team is available to serve. We answer calls in your company's name, so customers never feel pawned off on an outside service.
Call escalation and crisis management protocols are chosen at the outset. You decide what determines a priority call and how those calls should be handled. We're capable of transferring calls or paging on-call staff; the rules are tailored to your exact needs.
AnswerConnect's Team Marketing & Sales partners with software providers to sell their software or qualify leads. Our capable team soft sells your offerings in a consultative, effective manner and then asks for the sale. Or we transmit qualified leads right to your sales force in whatever form you prefer - from email or fax PDF to entering leads right into your internal database. We have creative solutions tailored to support software providers during points throughout the sales process and we're open to new ideas on how we can best partner with you.
From SaaS providers to packaged software operations, software companies choose AnswerConnect for our professional, knowledgeable 24/7/365 service. Utilizing our team will please customers and reduce the internal resources needed to run your operation.