From infomercials and television commercials to radio ads, direct mail, and Internet promotions, we'll be there to answer inquiries overnight, on weekends, and during holidays. AnswerConnect partners with companies nationwide whose bottom line depends on effective direct response advertising. We offer a full range of lead capture, order management, and answering services - customized to fit your company's needs - available 24 hours per day, 7 days per week, 365 days per year.
Our capable, trained team answers telephone calls, responds to emails, and staffs interactive web chats to maximize the return on your marketing investment.
Direct response advertisers choose AnswerConnect for:
We hire experienced professionals ready to take calls on their first day. Our recruiting team looks for Business Support Associates who demonstrate proficiency, organization, and sales aptitude. After hiring, we support our team through ongoing training and competitive compensation. We're proud that we have one of the lowest turnover rates in the industry - a fact that enables our clients to generate substantial returns on their marketing investment.
We invest first in people, then in technology. Our fulltime development team devotes their time to improving existing tools and creating new ones that improve the quality of customer communication. Switchboard II, our proprietary call management software, automatically pushes information about your company, products, and call handling rules to an associate's computer each time your unique telephone number rings at their desk. That feature also enables us to log in to your internal, web-enabled order management system and help customers place new orders or inquire about pending ones. Our custom Sales Tools allow our Associates to input, grade, and capture leads on your behalf.
When customers respond to your ads, we answer calls, emails, and web chats in your name. We follow your policies and use scripts developed by your team. Our goal: Be an extension of your great brand and customer service team so that the customer cannot tell the difference between your call center and ours.Learn more about this service