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Business tips, research, articles & more.

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Man on the phone providing assistance to a client.

How to improve call handling skills

It is said that if a person has a positive experience with a brand, they’ll tell one friend, but if they have a bad experience, they’ll tell three. And the first...

Hannah Cleve
Mar 19, 2021 5 min read

Creating Your On-Call Calendars

Call transfers, or porting? Learn the difference and see which is right for you in this article

Hannah Cleve
Feb 5, 2021 3 min read

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