Client Spotlight: Mosquito Squad of Columbia, S.C.

Professional pest control adapts in COVID-19 with virtual consultations via AnswerConnect App. Kristen Fercho has been with Mosquito Squad of… Continue Reading →

What should I say when answering a business phone?

91% of customers who are unhappy will just leave without complaining. Your customers should sense that you’re happy to listen to them and render help.

What is an answering service?

What does an answering service do? This is asked a lot. The simplified version is that answering services provide businesses… Continue Reading →

Dear bot, connect me to a real person!

If customer requests to bots were compiled, “I want to talk to an agent” would top the list. 70% of… Continue Reading →

Client Spotlight: Outdoor Lighting Perspectives of Richmond, VA.

Professional outdoor installation saves on overhead costs. Rick Popio was looking for a way to take his office anywhere. He… Continue Reading →

Phone calls: #1 Medium of Customer Support

There are 30.2 million small businesses in America. With 60% of customers preferring to communicate by phone, small businesses receive… Continue Reading →

Hurricane Laura: Running Your Business Beyond Natural Disasters.

The Gulf coastline recently experienced the landfall of Hurricane Laura. Winds of up to 110 mph, combined with extensive rain… Continue Reading →

Do better business with a quick lead response strategy

Believe it or not, 61% of B2B marketers send all leads directly to Sales. Sales then process all unfiltered leads,… Continue Reading →

Why an Answering Service: Personable

Offer a Personalized Service Every Time. 77% of consumers have chosen, recommended, or paid more for a brand that provides… Continue Reading →

Do you need an answering service for your business?

You cannot overlook the role that customer service plays in keeping your business running smoothly. To run your business, you… Continue Reading →

Support for the small business.

Welcome to Friday, everyone! Hannah here! Today I want to take a look at the #OpenWeStand movement started by GoDaddy… Continue Reading →

Important Mobile Phone Statistics for Local Businesses in 2020

Your local business is part of the community. When a customer enters your store, you know their name without having… Continue Reading →