Client Spotlight: Mosquito Squad of Columbia, S.C.

Professional pest control places human connection at the forefront with live-answering service. Kristen Fercho has been with Mosquito Squad of… Continue Reading →

After-Hours & Weekend Call Answering Service for Your Business

You’re driving your car home, and thinking about the day you just had. A long, long day of work. You… Continue Reading →

An Interaction Enigma: Chatbot Vs. Live Chat.

Live chat keeps customer satisfaction at the front of your business. Chatbots, while a time saver, leave out a key factor: human interaction.

The Voicemail Paradox Is Slowly Killing Voicemail

Businesses set up their voicemail to give people a response. But guess what voicemail says? “I’m unavailable to respond.” In… Continue Reading →

Client Spotlight: Mosquito Squad of Columbia, S.C.

Professional pest control adapts in COVID-19 with virtual consultations via AnswerConnect App. Kristen Fercho has been with Mosquito Squad of… Continue Reading →

What should I say when answering a business phone?

91% of customers who are unhappy will just leave without complaining. Your customers should sense that you’re happy to listen to them and render help.

What is an answering service?

What does an answering service do? This is a frequent question. Answering services provide businesses with virtual receptionists. These agents… Continue Reading →

Dear Bot, Connect Me to a Real Person!

If customer requests to bots were compiled, “I want to talk to an agent” would top the list. 70% of… Continue Reading →

Client Spotlight: Outdoor Lighting Perspectives.

Professional outdoor installation saves on overhead costs. Rick Popio of Outdoor Lighting Perspectives was looking for a way to take… Continue Reading →

Phone calls: #1 Medium of Customer Support

There are 30.2 million small businesses in America. With 60% of customers preferring to communicate by phone, small businesses receive… Continue Reading →

Running Your Business Beyond Natural Disasters.

The Gulf coastline recently experienced the landfall of Hurricane Laura. Winds of up to 110 mph, combined with extensive rain… Continue Reading →

Do better business with a quick lead response strategy

Believe it or not, 61% of B2B marketers send all leads directly to Sales. Sales then process all unfiltered leads,… Continue Reading →