Medical Receptionist

Give your callers the professionalism and experience of speaking with a shared medical receptionist. Patients have many options for care. They select health plans, doctors, and hospitals based on numerous factors - not just medical expertise. Health care organizations want to convey caring, empathy, and good listening skills when interacting with callers. Focused medical receptionists increase patient satisfaction and can enhance retention, a critical financial component for both non-profit and for-profit operations alike.

AnswerConnect's Team Medical acts as your medical receptionist, providing top-notch support and issue resolution for members and patients.

Team Medical's comprehensive Medical Receptionist services include:

• Live Medical Answering Services, Screening, and Messaging:

  Patients and members reach a trained medical receptionist, not voicemail or a complicated phone tree. We provide daily quality assurance sampling of messages for accuracy as well as receipt when we don't reach a live person. Serving your clients is what we do best.

• Immediate Call Processing, Transfer, or Dispatching:

  Many calls shouldn't be routed to voicemail. We're ready and available 24/7/365 to transfer calls or relay messages. On-call contacts can be changed as often as necessary per your schedule.

• Call Overflow:

  Rest easy knowing that helpful, healthcare trained medical receptionists are available to answer patient and member calls. Whether it's a morning rush, lunchtime, or an afternoon crunch, we answer promptly and handle calls according to your standards.

More than just a message.

We can answer questions about eligibility, benefits, and scheduling. New appointments, changes, or cancellations are immediately relayed to your team or inputted directly into your online calendar. Health plan members can obtain doctor or specialist information. Our team is well prepared to manage potential patients responding to marketing inquiries, such as health plan member campaigns or pharmaceutical ads.

We practice compassion as well as efficiency.

Caring, helpful people and state-of-the-art technology support your operation. Having a heart isn't an impediment to productive, real-time, consistent service. We offer both dedicated and shared staffing solutions. AnswerConnect's turnover is one of the lowest in the industry because we care for and support our employees. Often, clients work with the same team members year after year.

AnswerConnect is in the business of providing superior medical contact center services with compassion and professionalism. Boost satisfaction and retention by offering your clients the first class service they deserve. Contact AnswerConnect at 1-800-525-1315 to learn more.

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