Criminal Law

Plans & Pricing

DUI and drug related offenses are common fixtures in many criminal defense practices. Often, desperate calls from new clients come in the middle of the night and on weekends when your office is closed.

AnswerConnect provides criminal defense lawyers and firms with professional, around-the-clock telephone coverage. Even when you're out of the office, we're there with friendly, competent and professional support 24 hours per day, 7 days per week, 365 days per year. Our live legal receptionist will pick up the phone whenever your calls come in.

Why Choose AnswerConnect?

1. We segment customer care teams by industry.

AnswerConnect's Team Legal offers the flexibility and scalability of a large call center with the expertise of a focused legal services team. We train Team Legal Associates on how to work best with legal clients - educating our team on legal receptionist services, call scenarios, and key industry terms.

Team Legal's specialized criminal defense services include:

  • 24/7/365 live answer telephone services
  • Special handling for calls from correctional facilities
  • Toll free inbound phone numbers available
  • Call transfer and routing
  • Appointment management
  • Bilingual services
2. Custom call protocols are standard operating procedure.

Each criminal defense practice is different. So, we have designed an innovative backend Customer Relationship Management (CRM) solution and scripting tools that enable us to store detailed account information and protocols, per your tailored requests.

You decide when urgent calls should be transferred directly to you during AnswerConnect's account set-up process. From the introductory greeting to information gathered for follow-up, you will rest easier knowing calls will be handled as you've specified.

3. Mentality matters.

Potential clients in turmoil welcome our professional and friendly attitude during a difficult time. We respond to their circumstances with care and help in the way you've determined is best. But, compassion without organization would be an effort in vain. Team Legal takes notes throughout these calls so that your team is prepared the next morning.