Lead capture tools to maximize your marketing
As e-marketers we know the value of leads in the sales and conversion funnel. So when the phone rings, our associates are trained to handle accounts like yours where delivering lead details can be game winning plays.
We've designed a custom set of lead capture tools, named Active Response, which enable e-commerce operations to engage leads real time and follow-up with customers within seconds of an expressed interest to increase the likelihood of conversion. Our automated inbound and outbound lead management tools include Purchase to Call, Click to Call, and Register to Call.
Click to Call is a feature incorporated within your e-commerce website which enables online customers to request an immediate phone call from a customer service team member. We answer questions, resolve concerns, and even upsell customers on the path to final purchase.
Schedules automatic follow-up calls in circumstances determined by your needs. For instance, customers who place large orders could receive a call inquiring about satisfaction, shipping, or product quality. This call opens the possibility for extending your relationship beyond the initial purchase with valued customers.
Register to Call is an inbound tool that asks customers to fill out a web contact form requesting a return telephone call. Your preferences determine whether calls are placed immediately or scheduled after a specified amount of time.
Active Response lead capture tools are customized and deployed based on your needs. Our team works within your parameters to help customers 24 hours per day, 7 days per week, 365 days per year. Unlike other Click to Talk and Click to Dial systems, calls can be triggered by many actions such as web-registrations, web page views, shopping cart rules, or checkout process time outs. You define the rules and we can build in service responsiveness to your customer needs.