Running a busy medical practice means providing first class care as well as monitoring the bottom line. AnswerConnect works with you to enhance patient service, boost productivity, and reduce costs through our comprehensive medical contact center services supported by Team Medical Associates who are an essential part of our unique team approach.
Important contact center services for Medical Practices:
Call screening, basic information relay, and urgent call transfer are services we perform for doctors offices around the clock.
Forward your office telephone calls to Team Medical whenever you'd like. We answer your existing phone number when you're exceptionally busy, not available, or all of the time. Friendly, competent Team Medical Associates ensure that your patients reach a live person 24/7/365.
We are not a replacement for 911 and medical emergencies should turn to emergency services first. However, for non-emergency urgent calls these are transferred from Team Medical to your on-call staff. During account set-up, you decide what constitutes an urgent call. Contacts can change daily as your on-call schedule changes.
Our team manages your office calendar: setting, modifying, confirming and canceling appointments. We can make changes directly in your web-based scheduling system - so modifications are immediately reflected.
Each of our helpful, efficient Team Medical support associates have completed HIPPA specific training, so you can rest assured knowing that your patient's privacy is being handled with knowledge and care. Our in-house recruiting, hiring, and training processes are focused on delivering skilled professionals with medical related experience to work on your behalf. We specifically screen potential employees for an interest or background in healthcare.
When your office is full of patients, let us handle incoming telephone calls so you can focus on providing the best in-office patient experience possible. Team Medical's shared staffing is often less expensive than adding another employee - and we're here 24/7 to answer as many calls as you receive.