AnswerConnect's superior customer care and innovative technological solutions enable distributed agents based in the United States to deliver outstanding service for our clients via telephone, chat, and email. Our Business Support Associates strengthen your brand by following protocols chosen by you during the set-up process. We communicate with your customers and manage leads how you desire.
AnswerConnect's extensive, proficient Inbound Services include:
Customer Care & Retention:
Effective, friendly customer service representatives supplement your internal operation or act as the primary team.
Telephone and online support for e-commerce operations intended to increase conversions and reduce shopping cart abandonment.
Surveys: Gain insight into customer behavior by conducting surveys during inbound calls.
Help Desk: Help your customers or internal team with product questions, instructions, and issues.
Tech Support: Outsourced technical support for internal customers and external clients.