What is PracticePanther?

PracticePanther is a cloud-based legal practice management platform that helps law firms manage cases and contacts, track time, handle billing, store documents, automate workflows, collect e-signatures, and take payments — all in one place. It is trusted by tens of thousands of legal professionals across 170 countries.

Do I need a PracticePanther account to use this integration?

Yes. You'll need an active PracticePanther account and an AnswerConnect account. No additional tools or third-party apps are required.

What information gets sent to PracticePanther?

The caller's name, phone number, and the intake notes your receptionist captured during the call are passed directly into PracticePanther. The information is mapped to the relevant fields based on the action you have configured.

What are the three actions the integration can perform?

You can configure the integration to create a new contact, create a call log against an existing contact, or add a note to an existing contact record depending on what best fits your workflow.

Can I customize what information my receptionists collect?

Yes. We'll work with you to make sure our receptionists are gathering the intake details that matter most to your firm, including practice area, nature of the matter, urgency, and anything else your team needs.

Can information flow back from PracticePanther to AnswerConnect?

Currently the integration is one-way, from AnswerConnect into PracticePanther.

How do I activate the integration?

Head to Integrations in your AnswerConnect desktop app or web app, select Integrations, and choose PracticePanther. Log in with your PracticePanther credentials to authenticate directly. Our support team is on hand if you need any help.

PracticePanther + AnswerConnect.

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What does the integration do?

PracticePanther is an all-in-one legal practice management platform trusted by thousands of legal professionals. It helps law firms work more efficiently by combining case management, time tracking, billing, and more into a single, easy-to-use platform.

When AnswerConnect's 24/7 reception service and PracticePanther work together, the information your receptionists collect on each call is sent to PracticePanther in real time.

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Seamless connection.

The AnswerConnect + PracticePanther integration gives you the power to communicate across platforms with just a click.

To explore how AnswerConnect and PracticePanther work together, try through Zapier.

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What can the integration do?

Create a new contact: When someone calls your firm for the first time, their details are automatically added to PracticePanther as a new contact record. Your team can then follow up, run a conflict check, or open a matter.
Create a call log: For contacts already in your PracticePanther account, the integration can log the call directly to their record. This keeps a complete, up-to-date history of every interaction without your team needing to add it manually.
Create a note: Add a note directly to an existing contact’s record in PracticePanther. This captures the call details in the right place, so your team always has the full picture when they work on the matter.

Why integrate?

Intake starts as soon as the phone is answered

The information your receptionists collect on each call goes straight into PracticePanther as soon as the call ends. No manual entry or missed details.

Don’t lose potential clients to slow response times

Firms that respond quickly win more clients. When a new enquiry appears in PracticePanther, your team can follow up right away.

A complete call history, automatically maintained

By logging calls and notes to existing contacts in real time, the integration keeps your PracticePanther records accurate and complete.

After-hours coverage that brings results

Clients often call in the evenings or on weekends. AnswerConnect answers these calls, with all information ready and organized in PracticePanther.

Get connected in three simple steps.

Choose your integration.

Find PracticePanther under Integrations in your AnswerConnect desktop app or web app.

Activate it.

Log in to your PracticePanther account directly from the AnswerConnect app to authenticate the connection.

You're live.

Every call your receptionists complete will flow directly into PracticePanther — no third-party apps, no extra steps.

Already a customer?

Activate the integration now from your app.

Your questions answered.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com

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