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services we offer.
Bilingual answering services.
If your customers speak Spanish, you need bilingual virtual receptionists.
With a Spanish-English bilingual virtual receptionist service, you can seamlessly connect with customers who prefer to do business in Spanish.
Grow your business with bilingual virtual receptionists.
According to the Pew Research Center, there are already more than 37 million Spanish speakers in the U.S., not to mention the hundreds of millions more Spanish speakers who live in other countries, from Mexico to Chile to Spain.
Neglecting Spanish language customer service cuts you off from a huge potential market. But handling Spanish-language calls is easy with the right virtual receptionist.
Why bilingual customer service matters.
With so many Spanish speakers in the U.S. and in the world, bilingual virtual receptionists help you maximize the market for your goods and services. And even though many of your Spanish-speaking callers may speak English, offering bilingual service sends the message that you value their business.
When you offer a bilingual virtual receptionist service, your Spanish-speaking callers will feel more comfortable doing business with you. Customer retention and goodwill increase, and your bilingual callers will be more likely to refer their family, friends, and neighbors to you. It just makes good business sense.
We take appointments for:
- Law firms
- Medical offices
- Physical therapists
- Hair salons
- Massage therapists
Answering services to fit
your small business needs.
No two businesses are the same, and our clients have different needs for bilingual virtual receptionist services. Depending on the volume of Spanish-language calls you get, you have a couple of options:
Our Spanish Basic service is perfect for businesses that get occasional calls from people who are more comfortable speaking Spanish. With this option, your calls are transferred to our dedicated bilingual team as needed. Your script is fully translated, so bilingual virtual receptionists can take care of your Spanish-speaking callers smoothly and efficiently.
For clients who receive a lot of calls from Spanish speakers, we offer the Spanish Premium option. This means all your calls go to our dedicated bilingual team by default. Your full script will be available in both English and Spanish. With direct routing, whether your customers speak English, Spanish, or both, you'll know they'll always reach someone who can help them.
Bilingual virtual receptionist recruiting.
We take recruiting for our bilingual virtual receptionists very seriously. Our recruiters personally interview each applicant in Spanish, to make sure they are truly fluent and able to communicate without regional slang that may confuse callers from different Spanish-speaking countries.
Find out more.
If you need customer service in English and Spanish for your business, give us a call. Our teams of bilingual virtual receptionists are ready to help your customers.
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