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Virtual Receptionist
Answering Service

The new language of business is speaking your customer's language

Plans & Pricing

Bilingual answering services

If your customers speak Spanish, you need bilingual virtual receptionists.

With a Spanish-English bilingual virtual receptionist service, you can seamlessly accommodate customers who prefer to do business in Spanish.

Grow your business with bilingual virtual reception

According to the Pew Research Center, there are already more than 37 million Spanish speakers in the U.S. By 2060, the U.S. Department of Commerce says, Hispanics will represent 31% of the country's population. Not to mention the hundreds of millions more Spanish speakers who reside in other countries, from Mexico to Chile to Spain.

Neglecting Spanish language customer service cuts you off from a huge potential market for your goods and services. Luckily, we make it easy for you to handle Spanish-language calls. Best of all, you can get bilingual virtual receptionists for your account at no extra charge.

Why bilingual customer service matters

With so many Spanish speakers in the U.S. and the world, bilingual virtual receptionists help you maximize the market for your goods and services. And even though many of your Spanish-speaking callers may know some English, offering bilingual service send the message that you value their business.

When you offer bilingual virtual receptionist service, your Spanish-speaking callers will feel more comfortable doing business with you. Customer retention and goodwill increase, and your bilingual callers will be more likely to refer to you their family, friends, and neighbors. It just makes good business sense, especially when you consider that you can get bilingual customer service at no additional charge.

Two options for bilingual virtual reception

No two businesses are the same, and our clients have different needs for bilingual virtual receptionist services. Depending on the volume of Spanish-language calls you get, you have a couple of options.

  • Direct bilingual routing

    For clients who receive a lot of calls from Spanish speakers, we offer direct bilingual routing. This means all your calls go to our bilingual virtual receptionist teams by default. With direct routing, whether your customers speak English, Spanish, or both, you'll know they'll always reach someone who can help them.

  • Bilingual call transfer

    Clients who receive fewer calls from Spanish speakers can still get bilingual virtual receptionist coverage. Bilingual call transfer is included with all AnswerConnect accounts. When a Spanish speaker calls your business, our English-speaking virtual receptionist can transfer the call to our bilingual team. We have bilingual virtual receptionist coverage around the clock, 365 days a year. Within moments, your caller will get the bilingual customer service they need.

Bilingual virtual receptionist recruiting

We take recruiting for our bilingual virtual receptionists very seriously. Our recruiters, Ursula and Zena, administer IBM's ProveIt test to each applicant. The test provides a standardized way to measure Spanish language proficiency. But that's not all. Our recruiters personally interview each applicant in Spanish, to make sure they are truly fluent and able to communicate without regional slang that may confuse callers from different Spanish-speaking countries.

Find out more

If you need customer service in English and Spanish for your business, give us a call. Our teams of bilingual virtual receptionists are ready to help your customers.